FR
Franz R

1 reviews | Active since Aug 2017

22 Aug 2017, 17:19

UNAUTHORIZED MIRA billing to my account

It seems I have also fallen victim to this Cell C/ MIRA **** that I now see so many people reporting on the internet!! Cell C has charged me without my permission or knowledge for "content services" for 3 months!! They claim that I have subscribed to this (but fail to provide any proof of my supposed subscription) They claim I would have received a welcoming SMS from MIRA on the day that I supposedly subscribed. Luckily, I do not delete any SMS's so I went back to that date & what do you know... there's no such welcoming SMS!! As soon as I realized this mess on my Cell C statement, I phoned Cell C customer care & told them that I have no knowledge of what MIRA is.... guess what, Cell C are expecting ME to contact the external content service provider, MIRA, with whom I had NO contact whatsoever and sort this out with them!? Cell C are the ones who charged me ********ly and **********ly as I did not agree to these content services. Therefore I insist Cell C must credit my account right away and sort out their procedures in which they allow other companies to de***** me. Cell C should have a procedure in which they request by SMS authorisation to content services before they charge anyone anything extra on anyone's account.

So far, I have been charged R1123.48 & that is only the charges that appear on my last 2 statements!! The charges since my last statements last day & today when I managed to unsubscribe to these services, have not been made known to me!!!

I am MOST upset & cannot believe that Cell C has not managed to stop this madness....I notice innocent victims like myself reporting this on the internet in 2013 already!! This is shocking. I demand immediate assistance from Cell C!!!

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Replies (2)
Cell C
Cell C's reply23 Aug 2017, 07:23
Official

Good morning Franz

We have requested one of our team members to assist and provide clarity regarding this matter.

Do expect communication.

Regards

Cell C | PN

Cell C
Cell C's reply30 Aug 2017, 09:35
Official

Palesa has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN