Unauthorized debits and harassment for over a YEAR
I am DISGUSTED by the absolute horrible service and incompetence I have sent MULTIPLE emails, made multiple calls and I am still being harassed. I do not owe CELL C ANYTHING. My contract was paid up and the contract was CANCELLED (As confirmed multiple times) – I also DECLINED the data package that you offered to me but I was still continuously debited after I cancelled my contract AND DECLINED the data package that was offered.
As seen on the statement provided by you, my last payment for my phone was made 25 May 2022 and then my phone was paid off (Last authorized amount was R399 which was the monthly costs of my phone).
Meaning that after the 25th of May, my phone was paid off and I did not owe anything. Cell C called me and offered a data package which I DECLINED as I just wanted the contract to be cancelled. (GO SEARCH FOR THE CALL ON YOUR SYSTEM!!).
I was then debited again WITHOUT consent so I then sent multiple mails requesting the cancellation and I also went into Cell C branch at Centurion Mall where they confirmed the contract was cancelled. I also informed them that I am removing the authorization from my bank as I did not authorize any further debits and my debt was fully settled. This is now a year later and I am still getting non-stop calls and emails saying I owe money after I have sent all proof that I do not. AND proof that my contract was cancelled and that the debits was NOT AUTHORIZED.
I demand a response as I keep getting calls from the attorneys and Cell C but whenever I send emails with the proof that I do not owe anything then I get no response??? I get calls from the collection company but when I speak they hang up in my ear??
This is a very simple matter and for some reason no one has been able to resolve a simple task. I have been struggling for over a YEAR now to get this resolved and Not a single person has been able to see this through. I do not owe ANYTHING and if this harassment continues I will open a case.
I am STILL awaiting your URGENT response.
My contract amount was R 399 and the last payment went off 25 May 2022.
Since my contract was paid off, I requested cancellation of my contract.
I was offered a data package deal that I declined.
However on the 25th of June 2022 an unauthorized debit of R179 was taken from my account and again on the 25th of July 2022 another unauthorized amount of R179 was taken AGAIN.
I specifically DECLINED the data package that I was offered so that R179 from June and R179 from July was unauthorized debits.
I then went to CELL C in Centurion mall and they confirmed my account was paid off and that my contract was cancelled. I informed them at the branch as well as on email that I will be removing them from my beneficiary list on my bank as I had 2 unauthorized debits at that point.
I then removed CELL C from my banking app as you had no reason to debit my account as I never agreed to any data package.
As seen on the statement sent from CELL C my Authorization was cancelled 27 July 2022 (2 months AFTER my phone was fully paid off).
Then you have the nerve to hand over the account after your employees added an unauthorized data package to my number WHICH I DECLINED (as I have mentioned, I have WIFI at the office and at home so I do not need data packages).
After I have cancelled my authorization on 27 July 2022 you charged me for unpaid debit orders??
Again, DEBIT ORDERS that are NOT authorized.
It's been over a year now?? I don't think you understand my frustration, and to say that my complaint is with your complaints department is NOT reassuring because the reason for my complaint on Hello Peter is due to the fact that they have not been able to resolve this issue in the last YEAR.
I am waiting for your URGENT response! (AGAIN) Remove
My contract amount was R 399 and the last payment went off 25 May 2022.
Since my contract was paid off, I requested cancellation of my contract.
I was offered a data package deal that I declined.
However on the 25th of June 2022 an unauthorized debit of R179 was taken from my account and again on the 25th of July 2022 another unauthorized amount of R179 was taken AGAIN.
I specifically DECLINED the data package that I was offered so that R179 from June and R179 from July was unauthorized debits.
I then went to CELL C in Centurion mall and they confirmed my account was paid off and that my contract was cancelled. I informed them at the branch as well as on email that I will be removing them from my beneficiary list on my bank as I had 2 unauthorized debits at that point.
I then removed CELL C from my banking app as you had no reason to debit my account as I never agreed to any data package.
As seen on the statement sent from CELL C my Authorization was cancelled 27 July 2022 (2 months AFTER my phone was fully paid off).
Then you have the nerve to hand over the account after your employees added an unauthorized data package to my number WHICH I DECLINED (as I have mentioned, I have WIFI at the office and at home so I do not need data packages).
After I have cancelled my authorization on 27 July 2022 you charged me for unpaid debit orders??
Again, DEBIT ORDERS that are NOT authorized.
It's been over a year now?? I don't think you understand my frustration, and to say that my complaint is with your complaints department is NOT reassuring because the reason for my complaint on Hello Peter is due to the fact that they have not been able to resolve this issue in the last YEAR.
I am waiting for your URGENT response! (AGAIN) Remove
My contract amount was R 399 and the last payment went off 25 May 2022.
Since my contract was paid off, I requested cancellation of my contract.
I was offered a data package deal that I declined.
However on the 25th of June 2022 an unauthorized debit of R179 was taken from my account and again on the 25th of July 2022 another unauthorized amount of R179 was taken AGAIN.
I specifically DECLINED the data package that I was offered so that R179 from June and R179 from July was unauthorized debits.
I then went to CELL C in Centurion mall and they confirmed my account was paid off and that my contract was cancelled. I informed them at the branch as well as on email that I will be removing them from my beneficiary list on my bank as I had 2 unauthorized debits at that point.
I then removed CELL C from my banking app as you had no reason to debit my account as I never agreed to any data package.
As seen on the statement sent from CELL C my Authorization was cancelled 27 July 2022 (2 months AFTER my phone was fully paid off).
Then you have the nerve to hand over the account after your employees added an unauthorized data package to my number WHICH I DECLINED (as I have mentioned, I have WIFI at the office and at home so I do not need data packages).
After I have cancelled my authorization on 27 July 2022 you charged me for unpaid debit orders??
Again, DEBIT ORDERS that are NOT authorized.
It's been over a year now?? I don't think you understand my frustration, and to say that my complaint is with your complaints department is NOT reassuring because the reason for my complaint on Hello Peter is due to the fact that they have not been able to resolve this issue in the last YEAR.
I am waiting for your URGENT response! (AGAIN) Remove
My contract amount was R 399 and the last payment went off 25 May 2022.
Since my contract was paid off, I requested cancellation of my contract.
I was offered a data package deal that I declined.
However on the 25th of June 2022 an unauthorized debit of R179 was taken from my account and again on the 25th of July 2022 another unauthorized amount of R179 was taken AGAIN.
I specifically DECLINED the data package that I was offered so that R179 from June and R179 from July was unauthorized debits.
I then went to CELL C in Centurion mall and they confirmed my account was paid off and that my contract was cancelled. I informed them at the branch as well as on email that I will be removing them from my beneficiary list on my bank as I had 2 unauthorized debits at that point.
I then removed CELL C from my banking app as you had no reason to debit my account as I never agreed to any data package.
As seen on the statement sent from CELL C my Authorization was cancelled 27 July 2022 (2 months AFTER my phone was fully paid off).
Then you have the nerve to hand over the account after your employees added an unauthorized data package to my number WHICH I DECLINED (as I have mentioned, I have WIFI at the office and at home so I do not need data packages).
After I have cancelled my authorization on 27 July 2022 you charged me for unpaid debit orders??
Again, DEBIT ORDERS that are NOT authorized.
It's been over a year now?? I don't think you understand my frustration, and to say that my complaint is with your complaints department is NOT reassuring because the reason for my complaint on Hello Peter is due to the fact that they have not been able to resolve this issue in the last YEAR.
I am waiting for your URGENT response! (AGAIN) Remove