Unauthorized debits
It seems Cellc can't resolve my issue regarding debits still going off... they called me and I did email them proof of payment arrangement via Eft but they keep on debiting. Any advise??
Helpful (0)
Replies (15)0
Replies (15)'s updateReviewer Update
26 Jan 2025, 22:05Hi the lady Neo is assisting me, but have not received any feedback and now the debits just keeps on going off..
's update26 Jan 2025, 22:05
Reviewer Update
Hi the lady Neo is assisting me, but have not received any feedback and now the debits just keeps on going off..
's updateReviewer Update
27 Jan 2025, 08:09Hi thank you
's update27 Jan 2025, 08:09
Reviewer Update
Hi thank you
Cell C's replyOfficial
27 Jan 2025, 09:17You're welcome.
Cell C | MP
Cell C | MP
Cell C's reply27 Jan 2025, 09:17
Official
You're welcome.
Cell C | MP
Cell C | MP
's updateReviewer Update
30 Jan 2025, 11:31Thank you Neo at cellc for trying your best to assist. But guys cellc.. I'm done with them. So after making an arrangement to pay. That same day the debit order went off??? Meaning that even if you call them to inform nothing happens.. cell c, I will take this matter further.
's update30 Jan 2025, 11:31
Reviewer Update
Thank you Neo at cellc for trying your best to assist. But guys cellc.. I'm done with them. So after making an arrangement to pay. That same day the debit order went off??? Meaning that even if you call them to inform nothing happens.. cell c, I will take this matter further.
's updateReviewer Update
30 Jan 2025, 12:29Hi yes on the 15th, the same date so I did sent an email as well, what's so frustrating is that it seems that even the people at your client service doesn't understood. I don't mind paying, my issue is that you make an arrangement where you have 24 hours to pay, then that same day the debit goes off and not even for the amount you arrange for. I called client services and chat with Kelly on whatsapp, so what's the reason of making payment arrangements when the debit rejected amount is more than the payment arrangement. That's not right. I've been with cell c for so many years. I will also sent an email to your director maybe he will advise.
's update30 Jan 2025, 12:29
Reviewer Update
Hi yes on the 15th, the same date so I did sent an email as well, what's so frustrating is that it seems that even the people at your client service doesn't understood. I don't mind paying, my issue is that you make an arrangement where you have 24 hours to pay, then that same day the debit goes off and not even for the amount you arrange for. I called client services and chat with Kelly on whatsapp, so what's the reason of making payment arrangements when the debit rejected amount is more than the payment arrangement. That's not right. I've been with cell c for so many years. I will also sent an email to your director maybe he will advise.
's updateReviewer Update
31 Jan 2025, 20:38You guys deducted double after I made an EFT on the sms you sent.. I need a number of a manager or I'm taking this matter all over social media...
's update31 Jan 2025, 20:38
Reviewer Update
You guys deducted double after I made an EFT on the sms you sent.. I need a number of a manager or I'm taking this matter all over social media...
Cell C's replyOfficial
31 Jan 2025, 20:47Dear Carmen,
Please accept our sincere apologies for the inconvenience you’ve experienced, and we understand your frustration. Double debits are certainly not acceptable, and we want to ensure this matter is resolved as quickly as possible.
We have escalated your query and our Team will make contact with you.
Cell C | DA
Please accept our sincere apologies for the inconvenience you’ve experienced, and we understand your frustration. Double debits are certainly not acceptable, and we want to ensure this matter is resolved as quickly as possible.
We have escalated your query and our Team will make contact with you.
Cell C | DA
Cell C's reply31 Jan 2025, 20:47
Official
Dear Carmen,
Please accept our sincere apologies for the inconvenience you’ve experienced, and we understand your frustration. Double debits are certainly not acceptable, and we want to ensure this matter is resolved as quickly as possible.
We have escalated your query and our Team will make contact with you.
Cell C | DA
Please accept our sincere apologies for the inconvenience you’ve experienced, and we understand your frustration. Double debits are certainly not acceptable, and we want to ensure this matter is resolved as quickly as possible.
We have escalated your query and our Team will make contact with you.
Cell C | DA
's updateReviewer Update
01 Feb 2025, 19:40Hi still waiting for feedback on. Banking fees?? For debits that I did not authorize
's update01 Feb 2025, 19:40
Reviewer Update
Hi still waiting for feedback on. Banking fees?? For debits that I did not authorize
's updateReviewer Update
06 Feb 2025, 06:57Still waiting
's update06 Feb 2025, 06:57
Reviewer Update
Still waiting
's updateReviewer Update
11 Feb 2025, 11:58Hi feedback on refund
's update11 Feb 2025, 11:58
Reviewer Update
Hi feedback on refund
's updateReviewer Update
11 Feb 2025, 13:46I'm working in a call center you also have my email adress?? I also don't see a msg from you guys.
's update11 Feb 2025, 13:46
Reviewer Update
I'm working in a call center you also have my email adress?? I also don't see a msg from you guys.
's updateReviewer Update
11 Feb 2025, 14:17Please call
's update11 Feb 2025, 14:17
Reviewer Update
Please call
Cell C's replyOfficial
11 Feb 2025, 15:33We will be in touch.
Cell C| NZ
Cell C| NZ
Cell C's reply11 Feb 2025, 15:33
Official
We will be in touch.
Cell C| NZ
Cell C| NZ
's updateReviewer Update
11 Feb 2025, 17:07Cell c really taking their clients for idiots.
's update11 Feb 2025, 17:07
Reviewer Update
Cell c really taking their clients for idiots.
's updateReviewer Update
12 Feb 2025, 07:17And still no one contacted me..
's update12 Feb 2025, 07:17
Reviewer Update
And still no one contacted me..