JN
Jeremy N

1 reviews | Active since Oct 2013

25 Jul 2017, 13:40

Unauthorized Debit Orders from Cell C

<p>Cell C is debiting my account for an amount of R60 every month for the last one and a half year, however I do not have any Active contract with Cell C. </p> <p>This is ******* through a DEBIT FACILITY and I can only imagine the amount of money that is being ****** from various other bank accounts from people throughout South Africa.</p> <p>I have contacted Cell C on Numerous occasions however it seems like most of their staff is not competent enough to assist.</p> <p>If this does not get resolved within the next 48 hours, I will escalate this matter to the Payment Association of South Africa.</p> <p> </p> <p>Frustrated and Annoyed Consumer</p> <p> </p>

0
Replies (3)
Cell C
Cell C's reply25 Jul 2017, 14:43
Official

Good afternoon Jeremy

We are in receipt of your complaint and apologize for the inconvenience caused. This matter will investigated with our billing department and feedback will be provided. Do expect communication and be assured this will be sorted.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply26 Jul 2017, 09:07
Official

Maropeng confirmed that he has assisted you with this matter and we trust that an amicable resolution has prevailed.

Regards

Cell C | PN

Best regards,

JN
Jeremy N's update06 Dec 2017, 12:04
Reviewer Update
Good day, Just when I thought that this was resolved, Cell C starts debiting my bank account again. What is going on with you guys????