aH
amelia H

1 reviews | Active since Oct 2020

31 May 2022, 08:10

unauthorized debit orders for months

I have a contract with Cell C (cellphone) that expired in Jan 2022, however, i am still being billed and charged? how is this possible? the contract duration is completed but I am still being billed and also NOT receiving any data or minutes? so I am paying over and above and also unauthorized debit order for a contract that's completed? i have called the call center numerous times and i have not been directed accordingly, I am not happy with this, and no communication indicating as to why i am still liable to pay? this is happening for months and i have cancelled yet this morning another debit order ???

0
Replies (5)
Cell C
Cell C's reply31 May 2022, 08:30
Official
Good day Amelia

Thank you for contacting us. 

Please provide us with the number in question so that we can assist. 

^NT  

Best regards,

aH
amelia H's update31 May 2022, 09:05
Reviewer Update
morning 

its *** (contract number)

and u can contact me on ***
Cell C
Cell C's reply31 May 2022, 10:13
Official
Thank you. We will be in touch to assist. 

^NT 

Best regards,

aH
amelia H's update31 May 2022, 10:25
Reviewer Update
please do because its been months and im still paying
Cell C
Cell C's reply31 May 2022, 15:58
Official
We apologies for any inconvenience. Please await our call. 

^NT

Best regards,