Unauthorized Debit Orders

Since April I have been reporting an incorrect debit order for an account that is not mine. I have reported this every few weeks since April to their customer care. I have even resorted to Facebook with limited success.

The total of the amount I have been overcharged for another account is R5,190.30.

I have asked for the problem to be escalated with no resonance.

Today I received a refund of R2,807.25 and not the R5,190.30 that it was supposed to be.

I am hoping this review will elicit some kind of response from Cell C and we can finally get this matter resolved.