jF
jevan F
1 reviews | Active since Mar 2016
31 Aug 2022, 19:55
Unauthorized Debit orders
I've contacted cellc to cancel my contract with them. Ive paid the early cancellation fee and everything i needed to pay. For a few months I have not heard anything from them. To my surprise today I see they are debiting money from account. This is totally unacceptable as Ive followed all the correct procedures to legally cancel the the contract, yet this is happening now.
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
31 Aug 2022, 21:11Good day Jevan
Thank you for contacting us.
The matter will be investigated and rectified. We will be in touch.
^NT
Thank you for contacting us.
The matter will be investigated and rectified. We will be in touch.
^NT
Cell C's reply31 Aug 2022, 21:11
Official
Good day Jevan
Thank you for contacting us.
The matter will be investigated and rectified. We will be in touch.
^NT
Thank you for contacting us.
The matter will be investigated and rectified. We will be in touch.
^NT
jF
jevan F's updateReviewer Update
30 Sept 2022, 18:46Since 31 August you are investigating. Its 30 August now today cellc debited almost R800 again. This is not very good service. I have canceled this contract. I have proof from cellc that it is canceled. I am left with no choice but to take this matter further
jF
jevan F's update30 Sept 2022, 18:46
Reviewer Update
Since 31 August you are investigating. Its 30 August now today cellc debited almost R800 again. This is not very good service. I have canceled this contract. I have proof from cellc that it is canceled. I am left with no choice but to take this matter further
jF
jevan F's updateReviewer Update
30 Sept 2022, 18:53*** was my reference number for this cancelation. I received a settlement quote. I paid the settlement quote, yet now you continue debiting my account
jF
jevan F's update30 Sept 2022, 18:53
Reviewer Update
*** was my reference number for this cancelation. I received a settlement quote. I paid the settlement quote, yet now you continue debiting my account
jF
jevan F's updateReviewer Update
30 Sept 2022, 19:34Good day Thank you for contcating Cell CPlease note your query has been receivedKindly be advised that for cancellation to be processed you need to pay the commitment amount of R3,917.61 excluding current bill please note this amount doesn't not include current mount and it is valid till 30/04/2022Our bank details Account Name Account Number Cell C SP *** Bank Name Branch Code Nedbank 196005 REF Number ***once you made a payment you may email us your proof of payment to *** Regards Cell C
jF
jevan F's update30 Sept 2022, 19:34
Reviewer Update
Good day Thank you for contcating Cell CPlease note your query has been receivedKindly be advised that for cancellation to be processed you need to pay the commitment amount of R3,917.61 excluding current bill please note this amount doesn't not include current mount and it is valid till 30/04/2022Our bank details Account Name Account Number Cell C SP *** Bank Name Branch Code Nedbank 196005 REF Number ***once you made a payment you may email us your proof of payment to *** Regards Cell C
jF
jevan F's updateReviewer Update
30 Sept 2022, 19:37Payment was made and sent to retentions on 03/04/2022. Notification number 900615. I dont see how this needs further investigation, investigate who didn't do their job as I reverse the debit and we consider this matter closed. Just note that in future I won't ever return as a cellc client. Ive had 6 almost 7 years of good service with you guys, now look!
jF
jevan F's update30 Sept 2022, 19:37
Reviewer Update
Payment was made and sent to retentions on 03/04/2022. Notification number 900615. I dont see how this needs further investigation, investigate who didn't do their job as I reverse the debit and we consider this matter closed. Just note that in future I won't ever return as a cellc client. Ive had 6 almost 7 years of good service with you guys, now look!