1 reviews | Active since Oct 2019
Unauthorized debit order on lapsed contract
Had a 24 months contract with cellC on a pocket router, it gave me problems with connection and battery lifespan from the onset. Contacted them but couldn’t get any help and they did not even want to cancel the contract however is was not serving the reason I took the contract for. I waited until the 24months lapse, that was July 2019. I went to cellC waterfall mall in Rustenburg to cancel it, however they said they cannot assist me I need to call cellC helpline myself. Made means to call and instructed them to cancel the contract as I don’t have intentions to renew. But to date they have been debiting and twice a month this time, whenever I reverse the money and try to block them they change amounts and references and the debit order goes through, the charges for reversal is a pain. This is a pure ***** done by cellC, if they don’t have client to sustain the business they might as well close the business and not force themselves in our accounts unauthorized. I’m ****ed and angry as hell.
If your cancellation request was acknowledged and you received confirmation that the contract would be cancelled or has been cancelled then no debit order should go off.
In line with the terms and conditions of the subscriber agreement, you are required to provide a calendar month notice in order to have your contract canceled on its maturity date.
If this agreement is not cancelled during the contract period or on expiry of the contract period and is not renewed, then this agreement will run for the contract period and then on a month-to-month basis until the agreement is cancelled.
We will get someone to assist.
^PN
If your cancellation request was acknowledged and you received confirmation that the contract would be cancelled or has been cancelled then no debit order should go off.
In line with the terms and conditions of the subscriber agreement, you are required to provide a calendar month notice in order to have your contract canceled on its maturity date.
If this agreement is not cancelled during the contract period or on expiry of the contract period and is not renewed, then this agreement will run for the contract period and then on a month-to-month basis until the agreement is cancelled.
We will get someone to assist.
^PN
Or rather furnish me with the email address for the relevant person
Or rather furnish me with the email address for the relevant person
^PN
^PN