Unauthorized debit order for Cell C Get More benefit

On the 05/04/2017 I reactivated my Cell C number ********** 197 from Prepaid to Contract. I did realize later that Cell C was debiting more money than the agreed contract amount from my bank account. On the 4 July 2018, I called Cell C customer care to find out about the extra amount of R60 which was added to my contract. I was told by the Cell C consultant that there was Cell C get more product which was activated on my contract. I then told Cell C consultant that I don’t remember requesting for such service to be added to my contract. I was told that I can get clarity from Get More department and was transferred to them. I spoke to Floffie Phiri and requested to get the Get More benefit cancelled as per Call Ref: ********** 87. On the 28/08/2018 I called Cell C after noticing that my Bill was still high and was told that it was because of Cell C Get More benefit which was still active after requesting the cancellation. I was told to contact Get More again and I spoke to Floffie Phiri who told me that they tried to call me after requesting cancellation of the benefit. She told me that their Agent tried to call me and found that my phone was on voicemail. I then requested cancelation again and she told me that she has logged the call and that the Agent will contact me before close of business yesterday (28/09/2018) and that did not happen as per call Ref: ********** 46. On the 29/08/2018 at 13:55, I received a call from Cell C customer care who needed to follow up on my complaint. She needed to know if my problem was resolved or not. I did confirm to her that it was not resolved and I shared the background of what transpired about the imposing of Get More benefit to my account. The Cell C consultant told me that the benefit was not supposed to be added to my contact without my concern. She advised that I must demand proof that I requested the activation of such benefit from Cell C Get More. She tried to connect me but unfortunately the line got cut. I then called Cell C Get more from my Cell Phone and I spoke to Maphuzi Sekhai who told me that the benefit was activated on the 15/02/2015. I told her that I don’t remember requesting for such benefit and she told me that she listened to a voice recording of when I accepted the activation of the benefit and she highlighted that I might have forgotten because the 15/02/2013 was long ago. I also told her that my Cell C contract did expire and was converted to prepaid account until when I re-activate my contract on the 05/04/2018. She told me that I did not request cancellation of benefit. I asked where they were deducting funds for the benefit by the time my account was on prepaid. I was told by Maphuzi Sekhai that there was no deductions made at time of prepaid. I asked her who authorised activation of the benefit when I re-activated my Cell C contract on the 05/04/2018 and she told me that it was done automatically. I told her that I consider that as financial ***** as no one has got the right to debit my bank account without my concern. I then called Cell C customer Care (spoke to Thobekile Kubisa with Call Ref: ********** 78894) to get this matter resolved It is Cell C get more who should get the matter corrected. I also told her that I consider that as financial ***** as no one has got the right to debit my bank account without my concern. She gave me track record for activation and cancellation of Get More benefit as follows: Activate on 26/02/2013, cancelled on 23/10/2014, Activated on 23/10/2017, cancelled on 05/04/2017, activated on 05/04/2017 and cancelled on the 29/08/2018. I was told that there is nothing they can do from their side and that the only team that can help is Cell C Get more. I feel like no one neither Cell C nor Cell Get More want to take accountability of ***** activity that took place. I want all the amount that was debited from the 05/04/2017 to date.