sM
sthandiwe M
1 reviews | Active since Jun 2014
13 May 2022, 08:19
Unauthorized Debit Order
I went on Debt Review a few months ago and my Cell C account is one of the accounts that was included in this process. A rate was negotiated with Cell C and we have been paying them via the DR specialists. To this day though, Cell C has not stopped debiting my bank account, causing me to pay fees on unpaid debit order WHILE STILL ACCEPTING MY MONTHLY PAYMENTS VIA DR!!! I have been calling all month to try and resolve this and avoid going into a negative bank balance yet again this month because you also a debiting me ON THE WRONG DAY!!! I am livid! Your service has been atrocious and I wish I ad never entered into a contract with you!!!
Helpful (0)
Replies (6)0
Replies (6)sM
sthandiwe M's updateReviewer Update
13 May 2022, 08:47I have now spent my airtime trying to get through to your contracts department. I have called 5 times and have not gotten through to contracts. I am permanently on hold. So on top of *****ing my money from my bank account, you are now also *****ing my airtime!!!
sM
sthandiwe M's update13 May 2022, 08:47
Reviewer Update
I have now spent my airtime trying to get through to your contracts department. I have called 5 times and have not gotten through to contracts. I am permanently on hold. So on top of *****ing my money from my bank account, you are now also *****ing my airtime!!!
Cell C's replyOfficial
13 May 2022, 10:18Hi Sthandiwe
Thank you for reaching out.
Please private your ID number.
^NH
Thank you for reaching out.
Please private your ID number.
^NH
Cell C's reply13 May 2022, 10:18
Official
Hi Sthandiwe
Thank you for reaching out.
Please private your ID number.
^NH
Thank you for reaching out.
Please private your ID number.
^NH
sM
sthandiwe M's updateReviewer Update
13 May 2022, 10:46***
sM
sthandiwe M's update13 May 2022, 10:46
Reviewer Update
***
Cell C's replyOfficial
13 May 2022, 13:37Our team will be in touch.
^MP
^MP
Cell C's reply13 May 2022, 13:37
Official
Our team will be in touch.
^MP
^MP
sM
sthandiwe M's updateReviewer Update
16 May 2022, 08:09Not a single call received from you team since Friday! Is the expectation that I would still be waiting??? Until when?? The next unauthorized debit order from you????
sM
sthandiwe M's update16 May 2022, 08:09
Reviewer Update
Not a single call received from you team since Friday! Is the expectation that I would still be waiting??? Until when?? The next unauthorized debit order from you????
Cell C's replyOfficial
16 May 2022, 08:41Hi Sthandiwe Marney
The matter was raised, and our team will make contact with you to assist.
^MP
The matter was raised, and our team will make contact with you to assist.
^MP
Cell C's reply16 May 2022, 08:41
Official
Hi Sthandiwe Marney
The matter was raised, and our team will make contact with you to assist.
^MP
The matter was raised, and our team will make contact with you to assist.
^MP