Unauthorized debit order

This is unfair serious, Cell C is treating me with courtesy, their router stopped working on the 11th May 2019, payment went through on the 15th on the 20 I drove to your head office I spent my Saturday there, the whole of last week I’ve been waiting patiently for positive feedback, all of a sudden last night a debit order of R1000 went through but both your SIM cards are offline. Can I please have CEO or managers emails to that I will escalate this matter to them because I go to Sowetan, Daily and Hello Peter