unauthorized debit order

<p>My story..</p> <p> </p> <p>I took out a contract earlier in the year with cell c and have been paying monthly as loyal customer. I received some cash and decided to settle my cell c contract which I go into the store and have the consultant provide me with the exact figures of my settlement and the account details of where it should be deposited into. I had the money deposited into cell c account and it was confirmed one day later that the payment had been received and I am no longer liable for the contract fee (which is by the way on a recorded call on the 15/5/2017 at 11.26am) I received smses advising I am no longer on a contract and now prepaid now buying my own airtime and data .. When BAM!! nearly a month and a half later they claim the full settlement fee with no authorization or heads up NOTHING. You have taken my rent money out of my account and your rude and unfriendly agent says its the way the system Works and I should rather wait on a call back. This is ******* please note this.</p>