Item: Cell C
Rating: 1
Author: Samgah J

Cell C's replyOfficial

01 Sept 2018, 06:36

Good morning Samgah

We do apologize for the manner in which this matter was handled and we will ensure that it is sorted.

A team member will contact you and assist.

Regards

Cell C | PN

Best regards,

Cell C's reply01 Sept 2018, 06:36

Official

Good morning Samgah

We do apologize for the manner in which this matter was handled and we will ensure that it is sorted.

A team member will contact you and assist.

Regards

Cell C | PN

Best regards,

Cell C's replyOfficial

04 Sept 2018, 12:15

Danielle could not get hold of you on your contact numbers. However, she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.

Please respond to her email and she will gladly assist.

Regards

Cell C | PN

Best regards,

Cell C's reply04 Sept 2018, 12:15

Official

Danielle could not get hold of you on your contact numbers. However, she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.

Please respond to her email and she will gladly assist.

Regards

Cell C | PN

Best regards,

SJ

Samgah J's updateReviewer Update

29 Sept 2018, 21:17

I don't want to speak to you guys . You just wasting my time. Cellc again deducted 3 debits from my account I have cancelled my account in writing Re: Incident: 180 ********** 48 you acknowledge that you received mail. Why the hell must I call your cancellation department . Get competent people to work for me. Your debt department called me and insure me 1 debit will go of , listen to the recording...said contract only end 30/04/2018. I cancelled way in advance and you keep debiting my account. I also made it clear to that lady that I will reverse if you keep debiting my account. Please listen to recording...That is theft I read Peoples complains and you do this often. You are *****ing , u have tes and conditions but you dont adhere to it.cancellation should be 30 day, I give you 70 days and still you debiting my account. Why do I need to call cancellation department when I notify in writing!!! That's please cancel all my contracts. You guys are ******* !!!! I cancel contract and you choose to ignore and debit my account, who authorized you. Your debt dept promised me it wont happen but you continue *****ing from me hoping I wont notice and I didn't. How many other people are you *****ing from . Cancel all my contracts , people you guys are all my witnesses I am telling them again to cancel all my contracts and I am.sure they will ignore again

SJ

Samgah J's update29 Sept 2018, 21:17

Reviewer Update

I don't want to speak to you guys . You just wasting my time. Cellc again deducted 3 debits from my account I have cancelled my account in writing Re: Incident: 180 ********** 48 you acknowledge that you received mail. Why the hell must I call your cancellation department . Get competent people to work for me. Your debt department called me and insure me 1 debit will go of , listen to the recording...said contract only end 30/04/2018. I cancelled way in advance and you keep debiting my account. I also made it clear to that lady that I will reverse if you keep debiting my account. Please listen to recording...That is theft I read Peoples complains and you do this often. You are *****ing , u have tes and conditions but you dont adhere to it.cancellation should be 30 day, I give you 70 days and still you debiting my account. Why do I need to call cancellation department when I notify in writing!!! That's please cancel all my contracts. You guys are ******* !!!! I cancel contract and you choose to ignore and debit my account, who authorized you. Your debt dept promised me it wont happen but you continue *****ing from me hoping I wont notice and I didn't. How many other people are you *****ing from . Cancel all my contracts , people you guys are all my witnesses I am telling them again to cancel all my contracts and I am.sure they will ignore again

Cell C's replyOfficial

01 Oct 2018, 15:25

In order to process your request, we need to verify your details telephonically for security purposes. Kindly post a private reply with a contact number where we can get hold of you and assist.

Regards

Cell C | PN

Best regards,

Cell C's reply01 Oct 2018, 15:25

Official

In order to process your request, we need to verify your details telephonically for security purposes. Kindly post a private reply with a contact number where we can get hold of you and assist.

Regards

Cell C | PN

Best regards,

SJ

Samgah J's updateReviewer Update

18 Oct 2018, 13:28

So I emailed you guys privately, gave you all my details to confirm. Even told you guys not to call me during the day ref ********** ********** . I suppose Cellc gonna keep debiting me unauthorized until they decide when I can cancel my contracts. We have the credit act to protect us yet some consumers like CellC just do the own thing. Their response will be they try contacting me. When I clearly asked them not to cantact me during the day

SJ

Samgah J's update18 Oct 2018, 13:28

Reviewer Update

So I emailed you guys privately, gave you all my details to confirm. Even told you guys not to call me during the day ref ********** ********** . I suppose Cellc gonna keep debiting me unauthorized until they decide when I can cancel my contracts. We have the credit act to protect us yet some consumers like CellC just do the own thing. Their response will be they try contacting me. When I clearly asked them not to cantact me during the day

Cell C's replyOfficial

18 Oct 2018, 13:56

We requested you to post a private reply which we did not receive. Danielle who sent you an email requesting for your alternate contact number has not received any response. You also did not notify us about not contacting you during the day. Our team members do not work after 18:00 PM.

Kindly respond to Danielle's email and she will definitely assist.

Regards

Cell C | PN

Best regards,

Cell C's reply18 Oct 2018, 13:56

Official

We requested you to post a private reply which we did not receive. Danielle who sent you an email requesting for your alternate contact number has not received any response. You also did not notify us about not contacting you during the day. Our team members do not work after 18:00 PM.

Kindly respond to Danielle's email and she will definitely assist.

Regards

Cell C | PN

Best regards,

SJ

Samgah J's updateReviewer Update

20 Oct 2018, 10:47

Seriously I received a reference number which indicate that you guys have received my details. I am sorry but am only available after 18:00 . So we are going back and forth. Gave all my details in my mail and because I am not available during the day the debits will continue no matter how many times I cancel. The credit act is there to protect us from consumers like you.

SJ

Samgah J's update20 Oct 2018, 10:47

Reviewer Update

Seriously I received a reference number which indicate that you guys have received my details. I am sorry but am only available after 18:00 . So we are going back and forth. Gave all my details in my mail and because I am not available during the day the debits will continue no matter how many times I cancel. The credit act is there to protect us from consumers like you.

SJ

Samgah J's updateReviewer Update

03 Nov 2018, 08:50

So cellC admits its their error for debiting my account and that they will transfer back instead my was debited again. Why????

SJ

Samgah J's update03 Nov 2018, 08:50

Reviewer Update

So cellC admits its their error for debiting my account and that they will transfer back instead my was debited again. Why????

Unauthorized Debit contract cancelled