TN
Tumi N
1 reviews | Active since Jan 2020
11 Feb 2023, 10:43
Unauthorized Credit Enquiry
There was a credit enquiry done in my name without my consent. This is messing up my credit profile as I did not authorize this. This is so wrong and I am very upset. I will be taking this up!!!!
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
11 Feb 2023, 11:14Good day Tumi Nkanyane
Thank you for reaching out.
Please private your ID number.
Regards
NH
Thank you for reaching out.
Please private your ID number.
Regards
NH
Cell C's reply11 Feb 2023, 11:14
Official
Good day Tumi Nkanyane
Thank you for reaching out.
Please private your ID number.
Regards
NH
Thank you for reaching out.
Please private your ID number.
Regards
NH
TN
Tumi N's updateReviewer Update
11 Feb 2023, 13:12Hi. I will send it. Please ensure that the enquiry is removed from my report as this is affecting my credit score. This was so uneccessary and could have been avoided.
TN
Tumi N's update11 Feb 2023, 13:12
Reviewer Update
Hi. I will send it. Please ensure that the enquiry is removed from my report as this is affecting my credit score. This was so uneccessary and could have been avoided.
Cell C's replyOfficial
11 Feb 2023, 13:21Thank you for your understanding. We do assure you that our Team will assist as soon as we receive your email.
Regards,
^TN
Regards,
^TN
Cell C's reply11 Feb 2023, 13:21
Official
Thank you for your understanding. We do assure you that our Team will assist as soon as we receive your email.
Regards,
^TN
Regards,
^TN
TN
Tumi N's updateReviewer Update
12 Feb 2023, 09:25I had a call from one of your agents who was asking questions about me having a contract with you guys.
This is the type of call and service that I was not expecting because this matter should have been investigated before giving me a call and asking me if i have a contract with you or not. Your system should have a record and history of a contract customer and I am not one of them.
What infuriates me more is that the agent said she was going to transfer me to contracts department so I can be asked more questions than given answers... then she cut the call.
Can someone please call me with answers of why an enquiry was done on my name without my authorization and why is your system not pickung this up.
I am very upset, frustrated and irate. Someone please get back to me with answers!!!
This is the type of call and service that I was not expecting because this matter should have been investigated before giving me a call and asking me if i have a contract with you or not. Your system should have a record and history of a contract customer and I am not one of them.
What infuriates me more is that the agent said she was going to transfer me to contracts department so I can be asked more questions than given answers... then she cut the call.
Can someone please call me with answers of why an enquiry was done on my name without my authorization and why is your system not pickung this up.
I am very upset, frustrated and irate. Someone please get back to me with answers!!!
TN
Tumi N's update12 Feb 2023, 09:25
Reviewer Update
I had a call from one of your agents who was asking questions about me having a contract with you guys.
This is the type of call and service that I was not expecting because this matter should have been investigated before giving me a call and asking me if i have a contract with you or not. Your system should have a record and history of a contract customer and I am not one of them.
What infuriates me more is that the agent said she was going to transfer me to contracts department so I can be asked more questions than given answers... then she cut the call.
Can someone please call me with answers of why an enquiry was done on my name without my authorization and why is your system not pickung this up.
I am very upset, frustrated and irate. Someone please get back to me with answers!!!
This is the type of call and service that I was not expecting because this matter should have been investigated before giving me a call and asking me if i have a contract with you or not. Your system should have a record and history of a contract customer and I am not one of them.
What infuriates me more is that the agent said she was going to transfer me to contracts department so I can be asked more questions than given answers... then she cut the call.
Can someone please call me with answers of why an enquiry was done on my name without my authorization and why is your system not pickung this up.
I am very upset, frustrated and irate. Someone please get back to me with answers!!!