"Unauthorized costs on my account" Round 2

This is a follow up post on my post "Unauthorized costs on my account" posted on Friday 14 September 2018...

I received a call on Friday morning from a lady at Cell C, where I explained the situation and she confirmed that it is in the call center agent's job description to tell the customer that they need to call back at the end of the month to reset the limit after it was increased when you request more data on your data plan.

From there it went downhill very quickly. The lady that made the second call told me, that I have requested more than once for additional data, which is correct, it was twice. According to her, I have no grounds for a complaint, because i requested more data more than once. Now... Even if I requested more data 100 times, nobody told me that I need to call back to decrease the limit.

The third call I received can just be explained as follows: the ball was thrown in my court and Cell C refuses to take responsibility for their mistake.

it is shocking to be treated like this after being a loyal customer for 10+ years.