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Ratanang L
1 reviews | Active since Jan 2026
26 Jan 2026, 20:36
Unauthorized Charges and Credit Record Damage
Here’s a shorter, clearer rewrite:
I signed up for a R99 monthly 5GB SIM, but I was suddenly charged R220. When I called, they claimed I had signed up for a daily subscription, which I never did. They debited R220 again in the following months. I reversed the debit order and asked them to fix the issue so I could pay the agreed R99. They gave different excuses about subscriptions I never signed up for and promised to fix it, but didn’t. Now they say I missed a payment and have listed it on my credit report. I barely use this SIM, never changed or added any subscriptions, and this issue remains unresolved. This has been the worst service experience I’ve had.
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Replies (3)RL
Ratanang L's updateReviewer Update
27 Jan 2026, 13:03Yes I did that before and now it says no active subscription. Also that’s not the main issue, please fix the main issue because honestly its frustrating.
RL
Ratanang L's update27 Jan 2026, 13:03
Reviewer Update
Yes I did that before and now it says no active subscription. Also that’s not the main issue, please fix the main issue because honestly its frustrating.
Cell C's replyOfficial
28 Jan 2026, 16:47Dear Ratanang L,
Ntibi from our support team has confirmed that they have reached out to you and is currently addressing your billing query. You will receive feedback on this matter as soon as possible.
Cell C | DA
Ntibi from our support team has confirmed that they have reached out to you and is currently addressing your billing query. You will receive feedback on this matter as soon as possible.
Cell C | DA
Cell C's reply28 Jan 2026, 16:47
Official
Dear Ratanang L,
Ntibi from our support team has confirmed that they have reached out to you and is currently addressing your billing query. You will receive feedback on this matter as soon as possible.
Cell C | DA
Ntibi from our support team has confirmed that they have reached out to you and is currently addressing your billing query. You will receive feedback on this matter as soon as possible.
Cell C | DA
RL
Ratanang L's updateReviewer Update
11 Feb 2026, 11:13I’ve had such a hard time trying to resolve my issue, and finally I got assisted by Ntibi, she always called to share updates, she was easy to talk to. Honestly if it wasn’t for I would have cancelled my services but it’s people like her that represent a brand and make sure customers feel heard and goes the extra mile to offer assistance.
RL
Ratanang L's update11 Feb 2026, 11:13
Reviewer Update
I’ve had such a hard time trying to resolve my issue, and finally I got assisted by Ntibi, she always called to share updates, she was easy to talk to. Honestly if it wasn’t for I would have cancelled my services but it’s people like her that represent a brand and make sure customers feel heard and goes the extra mile to offer assistance.