KR
Keneilwe R
1 reviews | Active since Mar 2018
27 Oct 2021, 20:21
Unauthorized cellphone upgrade
I am not satisfied with how cell c fails to urgently attend to ***** cases involving their clients. Someone **********ly upgraded my cell c contract and took out two expensive devices in my name, and without my permission and knowledge. I have alerted cell c almost two weeks ago and submitted the relevant documents but I still get no promising and reassuring assistance from them. Unfortunately cell c does not value its clients and its quite sad. I am wondering if they must not be reported to the relevant ombudsman for this since our private information and banking profiles and credit records are being severely compromised.
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
28 Oct 2021, 06:08 Good day Keneilwe
Thank you for letting us know about this.
Your feedback helps us.
Please respond via private reply with your ID number.
We are looking at having this issue resolved promptly and accurately.
^YM
Thank you for letting us know about this.
Your feedback helps us.
Please respond via private reply with your ID number.
We are looking at having this issue resolved promptly and accurately.
^YM
Best regards,
Cell C's reply28 Oct 2021, 06:08
Official
Good day Keneilwe
Thank you for letting us know about this.
Your feedback helps us.
Please respond via private reply with your ID number.
We are looking at having this issue resolved promptly and accurately.
^YM
Thank you for letting us know about this.
Your feedback helps us.
Please respond via private reply with your ID number.
We are looking at having this issue resolved promptly and accurately.
^YM
Best regards,
KR
Keneilwe R's updateReviewer Update
28 Oct 2021, 08:49***
KR
Keneilwe R's update28 Oct 2021, 08:49
Reviewer Update
***
Cell C's replyOfficial
28 Oct 2021, 16:00Hi Keneilwe
The matter has been escalted to our Support team. We will be in touch.
^NT
The matter has been escalted to our Support team. We will be in touch.
^NT
Best regards,
Cell C's reply28 Oct 2021, 16:00
Official
Hi Keneilwe
The matter has been escalted to our Support team. We will be in touch.
^NT
The matter has been escalted to our Support team. We will be in touch.
^NT
Best regards,
KR
Keneilwe R's updateReviewer Update
28 Oct 2021, 19:12I have been advised by CellC Centurion that two devices were taken out in my name and a person by the name of Philane/Pilane from Cell C Kolonade Pretoria assisted these people. Furthermore,my Cell c number has now been blocked and it appears that I cannot use my number and cell c services.
KR
Keneilwe R's update28 Oct 2021, 19:12
Reviewer Update
I have been advised by CellC Centurion that two devices were taken out in my name and a person by the name of Philane/Pilane from Cell C Kolonade Pretoria assisted these people. Furthermore,my Cell c number has now been blocked and it appears that I cannot use my number and cell c services.
Cell C's replyOfficial
29 Oct 2021, 06:18Thank you.
We will revert as soon as feedback is made available.
^YM
We will revert as soon as feedback is made available.
^YM
Best regards,
Cell C's reply29 Oct 2021, 06:18
Official
Thank you.
We will revert as soon as feedback is made available.
^YM
We will revert as soon as feedback is made available.
^YM
Best regards,
KR
Keneilwe R's updateReviewer Update
08 Nov 2021, 15:42I am utterly disappointed at how cell c treats its customers. Their systems has too many loopholes and does not benefit customers.
I find it sad that after reporting the first unauthorized upgrade immediately on the day, two or three days later another phone was taken up in my name **********ly so.
Till this day I remain unassisted, I don't know how many times now I have been sending my ID and affidavit to cell c. No one has given me any feedback or turn around time indication with regard to the investigation.
I really hope we as consumers could be better protected.
Cell C does not value its customers at all.
I find it sad that after reporting the first unauthorized upgrade immediately on the day, two or three days later another phone was taken up in my name **********ly so.
Till this day I remain unassisted, I don't know how many times now I have been sending my ID and affidavit to cell c. No one has given me any feedback or turn around time indication with regard to the investigation.
I really hope we as consumers could be better protected.
Cell C does not value its customers at all.
KR
Keneilwe R's update08 Nov 2021, 15:42
Reviewer Update
I am utterly disappointed at how cell c treats its customers. Their systems has too many loopholes and does not benefit customers.
I find it sad that after reporting the first unauthorized upgrade immediately on the day, two or three days later another phone was taken up in my name **********ly so.
Till this day I remain unassisted, I don't know how many times now I have been sending my ID and affidavit to cell c. No one has given me any feedback or turn around time indication with regard to the investigation.
I really hope we as consumers could be better protected.
Cell C does not value its customers at all.
I find it sad that after reporting the first unauthorized upgrade immediately on the day, two or three days later another phone was taken up in my name **********ly so.
Till this day I remain unassisted, I don't know how many times now I have been sending my ID and affidavit to cell c. No one has given me any feedback or turn around time indication with regard to the investigation.
I really hope we as consumers could be better protected.
Cell C does not value its customers at all.