Unauthorized CellC deduction suspected CellC cloning.

CellC just employs *********** and entitled staff. I had a Cfibre contract which I terminated because it was intermittent for months and when I called for assistance nothing ever came out of it. It was referred to technicians who never called back and when I followed up they told me they didn’t call because they found nothing wrong. So not even a courtesy call to find out more details of the problem or recommendation of something else. After terminating the contract I called to ensure I was not owing and accounts informed me I didn’t owe anything. That was early last year around this time. But ever since there is a deduction in my account every month for twice the premium of the Cfibre contract which I reverse every month. When I check my credit profile on Transunion there is an indication that an old contract I had with CellC and terminated years ago was revived and the debit order comes through that contract. Cell C says I owe them nothing yet every month there is a Cell deduction of R1792.00 on my account. Clearly there is cloning of CellC . Why is Cell C not investigating this because this is tarnishing CellC brand. Is it because of incompetence of staff who can’t resolve technical issues, lack customer service s****s and now lack legal competence. This is taking CellC one way and that is down. I am one of those people who will pay a premium for quality service.