********, Unauthorized Cell C subscriptions, Wrong data size allocations

U shud ask these ladies, Phindile Zwakala, Precious Mkhize, and Nombuso DLudla, they know very well of the issue experienced. and they are the ones who are contributing to pooor service, them and back office to creates tickets and puts nothing inside, why? What would be the purpose of creating a ref in the first place if u gonna leave it blank? WHy did you ask me to send mail???? and why is there no information in the reference? WHy wud back office create a REF with nothing inside? is that how you trained them????

Hi Customer Frustraters,
Case Number : *** - ***I'm very disappointed with how this issue was handled and so called resolved.No one said sorry to me for the inconvenience over 6 days caused, not even a call/mail/sms to explain how this error occurred and what you guys are doing to resolve my issue. No One bothered anything, instead my money was just thrown back at me with no accountability whatsoever, shameful is less of a word to use as u seriously inconvenienced me and take no accountability at all, VERY DISAPPOINTED TO SAY THE LEAST!!!

1. on 15th August I bought data, it disappeared/ was not credited in full, data that I use in a months finished in less that a week, and airtime keeps disappearing, I need answers in writing.Solution: I need my airtime fully refunded and my Data fully allocated with adequate time to use it, I need answers in writing.2. On Monday 26 Aug I sent a request to cancel subscriptions that I don't know how/what I did to subscribe to these services which I never use. and most are Cell C based services (are you automatically enrolling people without their knowledge or consent?), please see attached.
Yesterday I was subscribed to 8 more Cell C based services, services and I only say two on Monday. So this is really frustrating. R41 of my airtime went missing again, after cancelling everything that i never gave consent to subscribe to.. Solution: I need my airtime fully refunded, and I need to know how and when did I give consent to subscribe to these cell C based services between Monday and today because i never had any data, u failed to credit me the data I had bought, I need answers in writing.3 Yesterday after my R41 was ******, I had to buy R40 more airtime so I can be able to buy HCF40 for R259, I was only allocated 5Gb, and not the R40 I had bought. can you please tell me whats going on between you and our airtime? Maybe the R180 was left so it can be ****** via subscriptions as the rest of my money all along..
Solution: I want my RHFC 40 I bought and adequate time to use it after giving me enough time to consume the one u took on the 15th of aug, I need answers in writing.

I called you guys yesterday and an *********** agent Sphesihle Dhlamini/Radebe told me that you guys are having technical errors when I asked for reasons, something that was never communicated to me, not even via SMS or anything, which leaves me wondering on how long has this been going on and If I did not pick it up what steps would you guys have taken to correct or you would have continued to keep quiet and not be accountable, something u have done to me with this case ***, so Im talking from experience, all of through you.Lastly I would like to know if you running a business or a circus there as i find it hard to believe you can be so irresponsible and do this with people's funds and not account in any way??? Unbelievable to say the least!!
U need to take this mail very seriously, failure to do so I will approach ICSSA and Hello peter about your appalling conduct as a Service Provider

TOmorrow I will be writting to ICASA, copying all ignored communications and snapshots

I have written to ICASA as promised, lets see how you like that.

ICASA will reach out to you, u will need to answer everything i wrote there, including self subscribing your customers for your benefit. I Urge other customers to check theirs as well, because heeei u r thieving strong!!!