Unauthorized cancellations contract break fee charges!

Cellc has the worst customer service, seems like NO one understands specific requests and everyone tends to give different information each time you call. I have 2 accounts 1 which was a 24 month contract. Which ended a few months ago . I have been calling up asking you people to cancel it because I couldn't afford to pay month to month . You guys refused to cancel it telling me that because it's in arears it can't be cancelled . Are you serious. Months later the account is still suspended and I have double the bill I originally had .because you charging me month to month. I then had no choice but to go under debt review.. to protect my self as I can't be black listed . I have signed all documentations and everything was going good . Until you cancelled my other account which is still under 24 month contract! I never requested for this to happen . No one has called me . Each time I call your billing department they say I need to speak to the " legal team " this is lies this department does not exist ! I have called multiple times . Your billing team has transferred me but I never get through . My debt counselor has also been trying to contact you but no one gets through . My contact number is updated ! But no phone call what so ever to confirm anything! This is unacceptable ! You cancel something that is still under 24 month contract . Not call me to confirm and expect me to pay contract break fees for this !! No ways ! Unproffesional . I am sure that your departments don't even get any training the way each person tells me a different story ! I wouldn't have been this financial mess if you had to just cancel account number one as I have requested a thousand times. The contract was DONE! You should've cancelled it when I asked !

And still no callback. ! I have requested a call Back from this imaginary " legal team".It's past 48 hours . If I dont get a callback by Tuesday I will then contact telecommunications ombudsmen and escalate this matter !