YC
Yvette C
1 reviews | Active since Mar 2025
27 Mar 2025, 19:52
Unauthorized billing
I took a sim card contract with cell c in 2023 for the amount of R198 but I recently found out that they have been debiting me R749 from 01 April 2023 till date 2 years later I called and emailed several times over the past month or so but today when I called I was told my case was never logged I've complained many times as to why I'm paying so much but I kept being mislead I believe what happened to me is ******** and unauthorized I'm in my sane mind I would never have accepted to pay such a huge amount for a simcard alone while I can get an expensive cellphone for that amount please I tried but I'm not being taken seriously help me
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Replies (4)YC
Yvette C's updateReviewer Update
27 Mar 2025, 20:12I always get the same response of escalation but yet it never happened I wish you to just correct this mistake beside the billing issue I only received 30 gigs instead of the 50 I was supposed to receive but I paid for it
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Yvette C's update27 Mar 2025, 20:12
Reviewer Update
I always get the same response of escalation but yet it never happened I wish you to just correct this mistake beside the billing issue I only received 30 gigs instead of the 50 I was supposed to receive but I paid for it
Cell C's replyOfficial
27 Mar 2025, 20:34Good evening,
Thank you for your response.
We understand that you have been receiving the same feedback, and we sincerely regret that this has impacted your experience. Please rest assured that your query has been escalated to our team for a thorough investigation. We are committed to providing you with the necessary feedback and assistance as soon as possible.
Regards,
Cell C | TN
Thank you for your response.
We understand that you have been receiving the same feedback, and we sincerely regret that this has impacted your experience. Please rest assured that your query has been escalated to our team for a thorough investigation. We are committed to providing you with the necessary feedback and assistance as soon as possible.
Regards,
Cell C | TN
Cell C's reply27 Mar 2025, 20:34
Official
Good evening,
Thank you for your response.
We understand that you have been receiving the same feedback, and we sincerely regret that this has impacted your experience. Please rest assured that your query has been escalated to our team for a thorough investigation. We are committed to providing you with the necessary feedback and assistance as soon as possible.
Regards,
Cell C | TN
Thank you for your response.
We understand that you have been receiving the same feedback, and we sincerely regret that this has impacted your experience. Please rest assured that your query has been escalated to our team for a thorough investigation. We are committed to providing you with the necessary feedback and assistance as soon as possible.
Regards,
Cell C | TN
YC
Yvette C's updateReviewer Update
30 Mar 2025, 16:01image.png 273.27 KB
YC
Yvette C's update30 Mar 2025, 16:01
Reviewer Update
image.png 273.27 KB
YC
Yvette C's updateReviewer Update
30 Mar 2025, 16:03This is the response cell c gave me after taking my money for 2 years and debiting me for a cell phone I returned I ask for help
YC
Yvette C's update30 Mar 2025, 16:03
Reviewer Update
This is the response cell c gave me after taking my money for 2 years and debiting me for a cell phone I returned I ask for help