Unauthorized activation

I am writing to express my deep concern regarding an incident involving my account with Cell C. Recently, a consultant activated the ‘Get More’ benefit on my account without my consent. During our conversation, the line unexpectedly cut off, and the consultant did not reach out to me afterward. To my surprise, I later received a text message confirming that this benefit had been activated.

Upon receiving the message, I immediately contacted the consultant to explain the situation. Thankfully, the activation was cancelled on the same day, yet my account was still debited for this unauthorized activation.

I have reached out multiple times requesting a refund and action to be taken against the consultant responsible for this incident, but unfortunately, I have not received any response from Cell C.

I believe that activating a service without a client’s approval constitutes a serious breach of trust and could potentially be categorized as *****. I urge Cell C to take this matter seriously and resolve it promptly.

Thank you for your attention to this issue. I look forward to your prompt response.