Unauthorised/Unscheduled Debit order

hi,
So I just went onto cellc's website to get my updated statment.
For January there was an amount of R49 due to me.. so no payment was due from my side you yours. Now you are saying that i didnt pay in January so you are keeping the double payment of which one was ***** as you have NO right to debit my account, you dont have an authorised debicheck mandate.
I will report you for ***** at my bank.

This thing is still not sorted. You have all my statements, my bank statement for FEB 2024 and you have all my proof of payments. Yet you phone me with some idiot question that you want to know if you debited my account on the 8th of Feb, yet you guys dont know why you need to ask me this idiotic question????? Do you guys even know what you are doing at cell c??? I want my refund of the money you stole!!!! No more bull stories or bull questions to drag out time.

I have logged a debit order dispute with my bank, causing me to have a return debit on my account. I want to also process an action that my account be removed as a debit order. Thus meaning you are not allowed to process anymore debit orders on my account. I am a cash client and will continue to process EFT payments to Cellc untill FEB 2025 when my contract ends with cell c. thus meaning i will cancel the account FEB 2025. Cell c is totally *********** and i do not believe that anyone should be joining you.

Thanks,

Good day, As I have advised I do not want any calls from CELL C as all staff are arrogant and don’t listen. How is it that there is 2 months due, as you say FEB and MARCH when March is only due 25/03/2024. Which you do not have the right to debit my account. Then FEB has been paid, and that was done on the 23/02/2024. I have also attached proof of payments and invoices received for the DEC,JAN & FEB. All paid. Sent to *** and *** So please explain where you get the overdue amount??????? I want a statement for the past year, with your calculations I am completely entitled to this to do the calculations of invoices and payments. You guys are ******* and ***********. These payments are as follows: | STATEMENT DATE | AMOUNT INVOICED | AMOUNT PAID | DATE EFT DONE |
| 02/03/2023 | 1 139,49 | 1 139,49 | 28/03/2023 |
| 03/04/2023 | 1 098,99 | 1 098,99 | 28/04/2023 |
| 03/05/2023 | 1 105,30 | 1 105,30 | 25/05/2023 |
| 02/06/2023 | 1 099,00 | 1 099,00 | 26/06/2023 |
| 02/07/2023 | 1 099,00 | 1 099,00 | 25/07/2023 |
| 02/08/2023 | 1 099,00 | 1 099,00 | 31/08/2023 |
| 02/09/2023 | 1 099,00 | 1 099,00 | 28/09/2023 |
| 04/10/2023 | 1 099,00 | 1 099,00 | 25/10/2023 |
| 04/11/2023 | 1 099,00 | 1 099,00 | 24/11/2023 |
| 03/12/2023 | 1 099,00 | 1 099,00 | 24/11/2023 |
| 05/01/2024 | 1 110,00 | 1 150,00 | 22/12/2023 |
| 04/02/2024 | 1 061,00 | 1 100,00 | 23/02/2024 |
| | | 1 061,00 | 25/02/2024 | debit order reversal done for double payment
| | TOTAL INV | TOTAL PAID | |
| | 13 207,78 | 13 286,78 | |

As I have advised I do not want any calls from CELL C!!

Seems like reading and listening is both a problem. I have received the updated RECON on my account. For end of March the only amount due to CELL C will be R71.00 as I paid R1000.00 the the account after you guys told me that i will owe 2 months, which was a lie on cell c's part again. My bill for end March will be paid after the 25th, as to make sure you dont process an unauthorised debit on my account, causing a duplicate payment. I will from now on make my payment closer to the end of the month, to avoid your double theft. The absolute pleasure it is going to be to be rid of Cell c as a service provider when my contract is done. As from the first day i took out my new contract on Feb 2023 it has been an absolute horror. Your service has plumited into garbage and i will not recommend cell c to anyone. You make the customer seem like the idiot, meanwhile...... Im sure you understand.

Do not call me, I will not answer. You guys are truly of no honest help at all, it is completely disgusting to say the least. But maybe now that i have said it 3 times... (DO NOT CALL ME I DONT WANT TO TALK TO CELL C!!) you might read to comprehend or maybe to understand and not just to call and reply.

You guys still dont listen, YOU HAVE NO DEBIT ORDER MANDATE APPROVED TO DEBIT MY ACCOUNT.
YET YOU DO AS YOU PLEASE!!!!

REMOVE THE DEBIT ORDER ON MY ACCOUNT, OR I WILL REPORT YOU TO *****. AS THAT IS WHAT YOU ARE DOING. *****ULANTLY DEBITING MY ACCOUNT WITHOUT MY CONSENT!!!

UPDATE MY ACCOUNT WITH CELL C, TO A CASH CLIENT ACCOUNT!!!!

AND DONT PHONE ME, I WILL NOT ANSWER YOU!!!!

Cellc did try to call me, I will not answer as noted above. I do not have time for arrogance or cheeckyness or blatant disrespect when speaking to cellc employees.

Just do what i asked and remove the debit order and place my account on a cash account.