UNAUTHORISED WITH NO MANDATE TO DEBIT ME.

I have been battling with Cellc since De 2025. My old contract expired and I did an upgrade which had the black Friday deal attached to it. Due to the order that was not complete they debited my account with an amount I did not agree to. I returned this to them and then I have been phoning to try and resolve this but got no where.

Then after that they went into my account on random dates with no authority on various dates. I queried this with them ans asked them who have them the right to go into my account on dates that was not authorized and what they doing is ******* ans u ethical. I then advised them that if this issue is resolved I will pay the areear amount but it seems that this went on deaf ears

To date this has not been sorted and they continued to try and debit me which caused R/D fees on a return debit orders. I then turned to my bank for assistance and advised them on the issue they then did a stop payment but somehow Cell C changed the reference and the amounts and still managed to debited me with R1009.50 which I stopped and then they changed the amount to R1000.92 so the debit order went through and cause a fee of a R115. This was charged to me by my bank and this has been happening for more than 15 times. Today they went in again and debited me and this will be returned due to insufficient fund and once again another R/D charge.

Cell C continued to go into my account on random dates and making me look like a bad creditor.. I tried to phone them again but they blocked my calls event to the customer service center so I could not get this resolved. Then in January they debited me with R1597 which the bank assisted me with this return this and did a stop payment. This did not help because then they changed the amount to R1510 and then they loaded future dated deduction to my bank account which i dont have control of and this is not appearing in my debicheck mandates so i cannot dispute this to avoid the R/D charges..

Inhave tried everhthing and to dste they co tine to go i to my account to debit me. Also note that I did not sign or approve any debicheck mandate. And the contract that was sent to me was also not signed so what gave them the right to debit me from Dec 2025 to now on random dates for over 15 times and each return costed me a R115 for each return.

I also sent and email to the telecommunication ombudsman and I am still waiting on a response.

I have run out of option and all I want now is to get this contract csncelled and for them return all my R/D fees that my bank charged me.

I am ever sorry I did the upgrade because something similar happened to me on my old contract

Please advise how can you assist me in getting this resolved