Unauthorised transaction and debit order!

<p>Couple of months back Cell C contacted me about an upgrade that was done on my account, wanting to offer me an additional service. I informed them that I did not do any upgrade. I did manage to find out where the upgrade was done, and that it was a *****ulant transaction. Also no security questions was asked at the store according to the contract that was signed. I managed to get a copy of the document plus a copy of the *****ulant ID document that was used, and sent it to Cell C complaints department 3 times. I have also gone into 2 Cell C stores for the same compliant, East rand Mall and Festival Mall. Still no reply. NOW, they have started deducting money of my account, nearly R800.00. I will be going to my bank to reverse this transaction but why does Cell C not look into the matter!!!!!!!!!!! this is clearly a case fruadulant case and I have done most of the work/ investigation for them, what is your problem, you obviously just dont care!!!! I need urgent action to be taken!!</p>