PN
Patracia N
1 reviews | Active since Jan 2019
02 Feb 2025, 08:46
Unauthorised not consented to Cell C hard search inquiry
Yesterday my Iphone was snatched at Rosebank. I quickly went to cell C store to get he network provider to block the sim and blacklist my device. The quy assisting however went on to check if I qualify for their celll c contact deals without getting consent from me nor letting me know. He only mentioned this later when he sais "Im sure you will need a new phone now, we can give you a phone i have already checked if you qualify" I then mentioned that this will affect my credit score as I am being careful with searches sinnce I am in the process of buying a car.. but nah he decided to do this without my consent. Can Cell C please remove my credit search from their things and update it with Experian. I ddnt go to your store to get contract phones. I have never been on Contract nor buy phones on contract. Your sales rep are desperate for a sale and are now *****ulently makinh hard searches on our credit history with no consent nor approval
Helpful (0)
Replies (10)0
Replies (10)PN
Patracia N's updateReviewer Update
02 Feb 2025, 09:22Dear Cell C,
I have provided my ID and contact cetails via a private message. Can this please be resoved ASAP?
I have provided my ID and contact cetails via a private message. Can this please be resoved ASAP?
PN
Patracia N's update02 Feb 2025, 09:22
Reviewer Update
Dear Cell C,
I have provided my ID and contact cetails via a private message. Can this please be resoved ASAP?
I have provided my ID and contact cetails via a private message. Can this please be resoved ASAP?
PN
Patracia N's updateReviewer Update
03 Feb 2025, 09:36Good day,
I have not received any feedback regarding this
I have not received any feedback regarding this
PN
Patracia N's update03 Feb 2025, 09:36
Reviewer Update
Good day,
I have not received any feedback regarding this
I have not received any feedback regarding this
PN
Patracia N's updateReviewer Update
06 Feb 2025, 11:47Good day, Its been 4 working days and I have not heard back regarding this. Please note that I will now be reviewing my legal options as I have given you enough time to look into this and still I have to be the one following you guys
PN
Patracia N's update06 Feb 2025, 11:47
Reviewer Update
Good day, Its been 4 working days and I have not heard back regarding this. Please note that I will now be reviewing my legal options as I have given you enough time to look into this and still I have to be the one following you guys
Cell C's replyOfficial
06 Feb 2025, 14:23Dear Patracia Nevondwe
We sincerely apologize for the delay in responding and resolving your query. We understand your frustration and regret any inconvenience caused.
We will urgently follow up with our team and be in touch with an update as soon as possible. Thank you for your patience.
Regards,
Cell C | TM
We sincerely apologize for the delay in responding and resolving your query. We understand your frustration and regret any inconvenience caused.
We will urgently follow up with our team and be in touch with an update as soon as possible. Thank you for your patience.
Regards,
Cell C | TM
Cell C's reply06 Feb 2025, 14:23
Official
Dear Patracia Nevondwe
We sincerely apologize for the delay in responding and resolving your query. We understand your frustration and regret any inconvenience caused.
We will urgently follow up with our team and be in touch with an update as soon as possible. Thank you for your patience.
Regards,
Cell C | TM
We sincerely apologize for the delay in responding and resolving your query. We understand your frustration and regret any inconvenience caused.
We will urgently follow up with our team and be in touch with an update as soon as possible. Thank you for your patience.
Regards,
Cell C | TM
PN
Patracia N's updateReviewer Update
14 Jun 2025, 21:47Good day. Cell C called and informed the that the search will be removed from my profile. However, to my surprise, 3 months down the line, the hard search conducted still shows on my credit profile. I’m assuming this means I must now initiate legal processes?
PN
Patracia N's update14 Jun 2025, 21:47
Reviewer Update
Good day. Cell C called and informed the that the search will be removed from my profile. However, to my surprise, 3 months down the line, the hard search conducted still shows on my credit profile. I’m assuming this means I must now initiate legal processes?
Cell C's replyOfficial
15 Jun 2025, 09:06Dear Patracia Nevondwe,
Thank you for contacting Cell C.
We sincerely apologize for the continued delay and the inconvenience this has caused. We understand your frustration, especially given the time that has passed since you were assured the hard inquiry would be removed from your credit profile.
Please be advised that your query has been referred to our relevant team for urgent investigation. We are actively following up to confirm the status of the credit profile update and will be in touch with you shortly to provide further assistance and a resolution.
We appreciate your patience and assure you that we are treating this matter with the urgency it deserves.
Kind regards,
Cell C | TM
Thank you for contacting Cell C.
We sincerely apologize for the continued delay and the inconvenience this has caused. We understand your frustration, especially given the time that has passed since you were assured the hard inquiry would be removed from your credit profile.
Please be advised that your query has been referred to our relevant team for urgent investigation. We are actively following up to confirm the status of the credit profile update and will be in touch with you shortly to provide further assistance and a resolution.
We appreciate your patience and assure you that we are treating this matter with the urgency it deserves.
Kind regards,
Cell C | TM
Cell C's reply15 Jun 2025, 09:06
Official
Dear Patracia Nevondwe,
Thank you for contacting Cell C.
We sincerely apologize for the continued delay and the inconvenience this has caused. We understand your frustration, especially given the time that has passed since you were assured the hard inquiry would be removed from your credit profile.
Please be advised that your query has been referred to our relevant team for urgent investigation. We are actively following up to confirm the status of the credit profile update and will be in touch with you shortly to provide further assistance and a resolution.
We appreciate your patience and assure you that we are treating this matter with the urgency it deserves.
Kind regards,
Cell C | TM
Thank you for contacting Cell C.
We sincerely apologize for the continued delay and the inconvenience this has caused. We understand your frustration, especially given the time that has passed since you were assured the hard inquiry would be removed from your credit profile.
Please be advised that your query has been referred to our relevant team for urgent investigation. We are actively following up to confirm the status of the credit profile update and will be in touch with you shortly to provide further assistance and a resolution.
We appreciate your patience and assure you that we are treating this matter with the urgency it deserves.
Kind regards,
Cell C | TM
Cell C's replyOfficial
15 Jun 2025, 12:28Please note the following updates regarding your query:
We appreciate your understanding and will keep you updated as soon as we have more information.
Kind regards,
Cell C | TM
- We have sent you both an SMS and an email to inform you of our unsuccessful attempts to reach you.
- We contacted the Cell C store at Rosebank Mall, and the consultant advised that the staff member who conducted the hard inquiry is currently not available.
- A follow-up with the store will be conducted tomorrow, and we will contact you again once we have received feedback from the relevant consultant.
We appreciate your understanding and will keep you updated as soon as we have more information.
Kind regards,
Cell C | TM
Cell C's reply15 Jun 2025, 12:28
Official
Please note the following updates regarding your query:
We appreciate your understanding and will keep you updated as soon as we have more information.
Kind regards,
Cell C | TM
- We have sent you both an SMS and an email to inform you of our unsuccessful attempts to reach you.
- We contacted the Cell C store at Rosebank Mall, and the consultant advised that the staff member who conducted the hard inquiry is currently not available.
- A follow-up with the store will be conducted tomorrow, and we will contact you again once we have received feedback from the relevant consultant.
We appreciate your understanding and will keep you updated as soon as we have more information.
Kind regards,
Cell C | TM
PN
Patracia N's updateReviewer Update
15 Jun 2025, 12:59Good day,
my alternative numbers are *** . IF YOU CHECK THIS THREAD YOU WILL REALISE THAT YOU GUYS INFORMED THAT YOU WILL REMOVE THE HARD SEARCH WITHIN 19 DAYS OF MY FIRS COMPLAIN. I don't understand why you still need to contact the consultant who did this without my consent again. I have no patience and don thank me for that patience. Why did you not keep up to the promise you made. this is utterly unacceptable. please don't play me the same stuck CD message of we are dealing this with the urgency it needs. where was this urgency when you were not keeping your word?
my alternative numbers are *** . IF YOU CHECK THIS THREAD YOU WILL REALISE THAT YOU GUYS INFORMED THAT YOU WILL REMOVE THE HARD SEARCH WITHIN 19 DAYS OF MY FIRS COMPLAIN. I don't understand why you still need to contact the consultant who did this without my consent again. I have no patience and don thank me for that patience. Why did you not keep up to the promise you made. this is utterly unacceptable. please don't play me the same stuck CD message of we are dealing this with the urgency it needs. where was this urgency when you were not keeping your word?
PN
Patracia N's update15 Jun 2025, 12:59
Reviewer Update
Good day,
my alternative numbers are *** . IF YOU CHECK THIS THREAD YOU WILL REALISE THAT YOU GUYS INFORMED THAT YOU WILL REMOVE THE HARD SEARCH WITHIN 19 DAYS OF MY FIRS COMPLAIN. I don't understand why you still need to contact the consultant who did this without my consent again. I have no patience and don thank me for that patience. Why did you not keep up to the promise you made. this is utterly unacceptable. please don't play me the same stuck CD message of we are dealing this with the urgency it needs. where was this urgency when you were not keeping your word?
my alternative numbers are *** . IF YOU CHECK THIS THREAD YOU WILL REALISE THAT YOU GUYS INFORMED THAT YOU WILL REMOVE THE HARD SEARCH WITHIN 19 DAYS OF MY FIRS COMPLAIN. I don't understand why you still need to contact the consultant who did this without my consent again. I have no patience and don thank me for that patience. Why did you not keep up to the promise you made. this is utterly unacceptable. please don't play me the same stuck CD message of we are dealing this with the urgency it needs. where was this urgency when you were not keeping your word?
PN
Patracia N's updateReviewer Update
16 Jun 2025, 18:29Good Day,
this issue is still not resolved
this issue is still not resolved
PN
Patracia N's update16 Jun 2025, 18:29
Reviewer Update
Good Day,
this issue is still not resolved
this issue is still not resolved
PN
Patracia N's updateReviewer Update
24 Jun 2025, 14:59Good Day,
May I just ask if there is any progress/feedback on this matter?
May I just ask if there is any progress/feedback on this matter?
PN
Patracia N's update24 Jun 2025, 14:59
Reviewer Update
Good Day,
May I just ask if there is any progress/feedback on this matter?
May I just ask if there is any progress/feedback on this matter?