Unauthorised Monthly Charges and Poor Customer Service

I am writing to express my frustration and disappointment with Cell C's customer service and billing department. Despite sending an email to cancel a number of contracts in February 2024, I have continued to be charged over R2000 monthly for services I no longer use.

After sending the cancellation email, I received a response stating that Cell C tried to call me on one of the numbers I requested to be cancelled. I have attempted to contact Cell C's customer service multiple times to resolve this issue, only to be told that I would be transferred to the cancellation department. However, the calls are consistently dropped, and I am unable to speak to anyone.

I have also called the number provided by the consultant in case of disconnected calls, but nobody answers. On my most recent call, I spoke to Zandile Mashishi, who informed me that her supervisor is Dineo. When I requested to speak to Dineo, I was told that he/she would call me back. I also asked for the address so that I can forward my email & was told that they are not allowed to give this email address out & must wait for the supervisor to call me back. I have little faith in this happening given my previous experiences.

I am appalled by the lack of professionalism and disregard for customers' time and money. I demand a refund for the unauthorized charges from February 2024 and immediate cancellation of the contracts. I have been a Cell C customer for many years but that stops as soon as my other contracts are over.

I expect Cell C to: 1. Immediately cancel the contracts and stop the unauthorized charges. 2. Refund the excess amount charged from February 2024. 3. Provide a clear explanation for the poor customer service and dropped calls.