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SK
Samukelisiwe K

1 reviews | Active since Feb 2026

27 Feb 2026, 21:18

Unauthorised debit since May/June 2025,poor customer service and no resulutions despite despite multiple calls

"Warning: Cell C Getmore - Unauthorised debits and poor customer service!

I've been a customer, but since December last year, Cell C Getmore has been debiting my account without my consent. I called them, and they said they'd investigate and get back to me within 7 days. Fast forward to today, and it's a never-ending cycle of "it's being investigated" and "we'll call you back".

Despite telling me they canceled the subscription, they've debited my account AGAIN this month. I've called multiple times, and each time, I'm met with excuses and no resolution.

Cell C Getmore, sort out my issue and STOP debiting my account, and refund my money!

0
Replies (3)
SK
Samukelisiwe K's update27 Feb 2026, 21:25
Reviewer Update
I have been a customer since December 2023 bt they online started debiting last year now they no longer answer their calls.
SK
Samukelisiwe K's update28 Feb 2026, 08:48
Reviewer Update
How long will the invesgation take? And will also want my money back
Cell C
Cell C's reply05 Mar 2026, 17:21
Official
Dear Samukelisiwe Khambula,

Thank you for your patience.

Please see the interim feedback regarding your query.

Please note that we have contacted Get-More, and they have confirmed that the sale was invalid. As a result, they will be processing a refund for you.

They have requested your banking details in order to complete the refund. You have confirmed that you would like the refund to be paid into your account, and your banking details will be emailed to them accordingly.

We will keep you updated once the refund has been finalized.

Case Status: Pending 

Kind regards,
Cell C | TM