Unauthorised Debit Orders by C-Fibre

During 2017 I had a fibre service subscription with a company called Greencom. Greencom eventually migrated their service to C-Fibre as from 1 February 2018. I, however, cancelled my service with Greencom effective 31 January 2018 (notice was given mid-December 2017 and confirmed by Greencom during January 2018) and my account was fully paid up at this time.

Cell C's C-Fibre migrated my account despite my cancellation and initiated debit orders against my account during February and March 2018. I was able to reverse the February debit order via internet banking but the March one was irreversible.

During this time (since February 2018) I sent numerous emails to C-Fibre to firstly try and confirm that my subscription was cancelled (they had very little interest in replying properly to my queries) and eventually, after I noticed the debit orders, to try and obtain a refund.

I queried the second debit order on 26 March 2018 with C-Fibre. They acknowledged that it was incorrect and confirmed that my subscription had been cancelled. They promised a 7-14 working day turnaround for my refund but it still hasn't been done. Now my follow-up queries are simply being met with the generic "we've escalated your query" replies and no progress is being made. Unacceptable.

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