Unauthorised Debit Order - Non Customer

At the beginning of February I received a bunch of suspicious debicheck mandates from Cell C. I rejected all of them and continued along with my life, assuming someone was trying to sign up for an account with my details.

On the 25th March, Cell C ran a debit order for about R825. This debit order was unauthorised and I had to have my bank reverse it. This cost me around R100 to do with airtime to call the bank and the R45 cost associated with cancelling an unauthorised debit order.

I’ve gone through my authorised debit orders and I haven’t seen Cell C on them. I’m not entirely sure how you guys can debit my account without any authorisation. Furthermore, your inability to do the due diligence is costing an innocent bystander her hard earner money.

I request you to please remove my banking details and information from your systems and to report the incident to your company’s ***** department. I’d further like to request you look into the person trying to use my information.