LH
Laura H
1 reviews | Active since Dec 2015
29 Dec 2015, 10:15
Unauthorised debit order deduction
After sending through documents to request change of banking details for my debit order, on the 16 November, the debit order was again deducted from the incorrect account. After contacting Cell C to discuss this, they confirmed they can not trace the mail ( i have a response mail and incident number as confirmation) After holding and speaking to a very unhelpful consultant, (20:10 min in total) i requested to be transferred to management, whereby my call was cut. The payment will be reversed at my bank today. Shocking service from Cell C.
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Cell C's replyOfficial
29 Dec 2015, 10:46Hello Laura_Hill0688,
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Best regards,
Cell C's reply29 Dec 2015, 10:46
Official
Hello Laura_Hill0688,
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Best regards,