1 reviews | Active since Jul 2016
Unauthorised debit order: Cell C ignoring requests for proof
<p>On 29th June I picked up unauthorised Cell C debit orders of R498.00 per month on my bank account. Since then I have made numerous requests to Cell C for copies of the debit order authorisation and supporting documents as required by FICA (copy ID and proof of residential address). This is quite possibly identity theft and I need to open a case of ***** at the SAPS. I got an SMS from one Nadine Attwell of Cell C last week telling me to let them have a police affidavit advising that I don't have a Cell C contract as well as copies of my last 3 bank statements. The onus isn't on me to confirm that I don't have a contract with them. It is on Cell C to prove that they have put through legal debit orders. I need to get to the bottom of this *****!</p>
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We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
I have had nothing but awful dealings with Cell C so won't be holding my breath! I suggest you tell them to speak to your legal department before contacting me as I want the documents that I have requested. ***** is a very serious matter and needs to be dealt with accordingly.
I have had nothing but awful dealings with Cell C so won't be holding my breath! I suggest you tell them to speak to your legal department before contacting me as I want the documents that I have requested. ***** is a very serious matter and needs to be dealt with accordingly.
Late yesterday afternoon Cell C phoned me in response to yesterday's Hello Peter report. Mpo saw my point, was to my understanding going to speak to their legal department, and revert this morning. This morning i got a phone call from Mervin who wasn't even aware of Mpho contacting me. To cut a long story short Cell C is still refusing to provide me copies of the legal documents that they have which entitled them to legally put through debit orders on my bank account. They are enabling whoever has committed this ***** to continue doing so. They even want copies of my bank statements - imagine what could happen if the ********* is in the employmentof Cell C!
Late yesterday afternoon Cell C phoned me in response to yesterday's Hello Peter report. Mpo saw my point, was to my understanding going to speak to their legal department, and revert this morning. This morning i got a phone call from Mervin who wasn't even aware of Mpho contacting me. To cut a long story short Cell C is still refusing to provide me copies of the legal documents that they have which entitled them to legally put through debit orders on my bank account. They are enabling whoever has committed this ***** to continue doing so. They even want copies of my bank statements - imagine what could happen if the ********* is in the employmentof Cell C!