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CM
Claudette M

1 reviews | Active since Mar 2022

02 Jun 2023, 08:57

UNAUTHORISED DEBIT ORDER CELL C CELLPHONE

We don't have any cellphone contracts with Cell C - and never had. But since the end of April and now this month there was an unauthorised debit order going off my cheque account. I have tried to contact Cell C and nobody are able to assist us as the reference number is invalid. I need this sorted URGENTLY

0
Replies (31)
Cell C
Cell C's reply02 Jun 2023, 09:12
Official
Good day Claudette Matthee

 Thank you for reaching out.

Kindly be advised the's a contract activated in March 2023 under ID  *** w.

Regards
NH

Best regards,

CM
Claudette M's update02 Jun 2023, 10:18
Reviewer Update
This is my husband's Id number but he did apply for that contract.

How do we see the paperwork and ID to see if it was him?
CM
Claudette M's update02 Jun 2023, 10:19
Reviewer Update
Sorry he did not apply for the contract
CM
Claudette M's update02 Jun 2023, 10:33
Reviewer Update
 This is my husband's Id number but he did NOT apply for that contract.

How do we see the paperwork and ID to see if it was him? 
Cell C
Cell C's reply02 Jun 2023, 11:11
Official
 Please send us an affidavit stating that you have never app**** for a contract with Cell C and include a copy of your ID and your bank statement to *** ***** department will investigate the matter and close the account.

^NH

Best regards,

CM
Claudette M's update02 Jun 2023, 12:45
Reviewer Update
Please can I see a copy of the ID document?
Cell C
Cell C's reply02 Jun 2023, 13:10
Official
For that to be made available , please open the case with SAPS .

^NH

Best regards,

CM
Claudette M's update12 Jun 2023, 11:52
Reviewer Update
 Please send us an affidavit stating that you have never app**** for a contract with Cell C and include a copy of your ID and your bank statement to *** ***** department will investigate the matter and close the account.

Good morning 

I try to send an email to the above email address *** but it comes back undelivered.

I want to find out what is happening at the moment?

 
Cell C
Cell C's reply13 Jun 2023, 11:34
Official
Good day Claudette Matthee

The's no feedback as yet.

Regards
NH

Best regards,

CM
Claudette M's update20 Jun 2023, 15:34
Reviewer Update
Good afternoon 

Any feedback yet? 
Cell C
Cell C's reply20 Jun 2023, 15:51
Official
We have requested that the matter be prioritized, and we will revert back with feedback.

^MN

Best regards,

CM
Claudette M's update21 Jun 2023, 10:18
Reviewer Update
  • Is there a number I can phone as they keep saying we are not answering? Please this is wasting so much time
Cell C
Cell C's reply21 Jun 2023, 10:34
Official
Dear Claudette

Our team has been we unable to reach you, voicemail reached, 

Maybe you have a phone app (TrueCaller) that rejects or restricts calls from Cell C, if yes please unblock our number.

^MN





Best regards,

CM
Claudette M's update21 Jun 2023, 11:03
Reviewer Update
I have unblocked all my numbers on my phone. Please can they phone again. Thank you
Cell C
Cell C's reply21 Jun 2023, 11:22
Official
Noted, we'll be in touch to assist.  

^MN

Best regards,

CM
Claudette M's update21 Jun 2023, 18:44
Reviewer Update
I have again checked on both our phones and I have unblocked Cell C number. Please try again. It should work now. Thank you
Cell C
Cell C's reply22 Jun 2023, 11:14
Official
Our team will attempt to reach you, once again on the provided contact numbers.

^MN

Best regards,

CM
Claudette M's update22 Jun 2023, 12:39
Reviewer Update
Thank you - I trust it will definitely work now - Please if they can contact me first.
Cell C
Cell C's reply22 Jun 2023, 12:45
Official
Indeed, our team will be in touch to assist.

^MN 

Best regards,

CM
Claudette M's update27 Jun 2023, 12:02
Reviewer Update
good afternoon

I just want to find out - since the 22nd we have not had a call yet?
Cell C
Cell C's reply27 Jun 2023, 17:46
Official
Dear Claudette 

Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far. 

We will follow up with our team and revert back with feedback.

Regards, 
^TM 

Best regards,

CM
Claudette M's update28 Jun 2023, 10:44
Reviewer Update
 PLEASE can we try and solve this matter some other way  I have unblocked cell C’s number on my phone AND my husband’s number and I am still not getting any calls. I keep getting emails saying they are trying to phone us but they can't get hold of us.

PLEASE this has been going on since the 2nd June 2023 and to date nothing has changed.

PLEASE understand my frustration - somebody has used my husband's details to open up a *****ulant cellphone account and we are have to try to sort this out and we are not getting much assistance.  Give me a number I can phone. 

PLEASE this is really unacceptable. Thank you  
Cell C
Cell C's reply28 Jun 2023, 11:10
Official
Good day Claudette

Our Team has an email to both yourself and your husband. The account will be refunded.

You may contact Customer Care on 084 135.

^SM

Best regards,

CM
Claudette M's update28 Jun 2023, 11:49
Reviewer Update
Do we get a confirmation that this cellphone account has now been closed? or how does this help?
Cell C
Cell C's reply28 Jun 2023, 12:15
Official
The account has been deactivated.

^SM

Best regards,

CM
Claudette M's update28 Jun 2023, 12:55
Reviewer Update
Thank you
Cell C
Cell C's reply28 Jun 2023, 12:59
Official
You're welcome.

^SM

Best regards,

CM
Claudette M's update14 Jul 2023, 09:31
Reviewer Update
Good morning.

I just want to follow up on the refund of the R583.00 - it has been longer than 7 working days and I see the money has not yet been refunded in my husband's cheque account. Any news on this?
Cell C
Cell C's reply14 Jul 2023, 10:02
Official
Good day Claudette

Thank you for contacting us.

The refund was prepared on the 03/07/2023. We will follow up and revert back.

^SM

Best regards,

CM
Claudette M's update14 Jul 2023, 10:12
Reviewer Update
Thank you so much 
Cell C
Cell C's reply14 Jul 2023, 10:29
Official
You're welcome.

^SM

Best regards,