UNAUTHORISED DEBIT ORDER AMOUNT PROCESSED AGAINST MY BANK ACCOUNT
24/08/2020 - I enquired about an upgrade on my account and was informed to settle the outstanding device commitment fee in order to process the upgrade. I received an sms with the banking details and amount to be paid.
26/08/2020 - I paid the amount of R2100.00 to settle the device.
04/09/2020 - new sim card received, upgrade processed - SMARTDATA 100GB @R599 PM.
As per call centre agent, NO AMOUNT DUE, ACCOUNT IS IN CREDIT.
Thabiso Bogatsu was the retention consultant that assisted me with the whole upgrade process and I appreciated all his help.
As per Statement received: STATEMENT DATE 01/09/2020, ACCOUNT NUMBER ***, CLOSING BALANCE -R470.80 OLD ACCOUNT
As per Statement received: STATEMENT DATE 01/10/2020, ACCOUNT NUMBER ***, CLOSING BALANCE R1162.29 NEW ACCOUNT
As per Statement received: STATEMENT DATE 01/10/2020, ACCOUNT NUMBER ***, CLOSING BALANCE -R955.90 OLD ACCOUNT
2020/10/31 – As per CAPITEC bank statement: R1143.77 CELL C SP ***985 ***791 – OLD ACCOUNT R1162.29 CELL C SP *** 632 ***805 – NEW ACCOUNT
Why would an amount be processed for the OLD account, if the account reflects a CREDIT amount and as per my understanding the account was settled and CLOSED?
No communication was received from CELL C prior to this being processed against my bank account.
This is indeed an unauthorized debit order and amount and because of this there will be INSUFFICIENT funds in my account for my remaining debit orders to be processed.
Thank you for contacting Cell C.
We will make contact with you to provide assistance.
^MP
Thank you for contacting Cell C.
We will make contact with you to provide assistance.
^MP
Monday 02 Nov @ 16:02 there was a missed call on my phone from Customer Care, but the phone only rang for 1 sec before they ended the call.
Tuesday 03 November 2020 and still NO feedback (NO sms/email/call) from Cell C.
I called Customer Care now (15:40) to get feedback, but was told they cannot assist me, I need to wait for the back-office to call me.
Why would someone try to call me (I assume to give feedback) and yet a day later there is still no feedback, I need to wait for their call.
HOW LONG MUST I STILL WAIT FOR FEEDBACK AND TO HAVE MY MONEY REFUNDED????? I've got other bills to pay with the money they took from my account!!!
Monday 02 Nov @ 16:02 there was a missed call on my phone from Customer Care, but the phone only rang for 1 sec before they ended the call.
Tuesday 03 November 2020 and still NO feedback (NO sms/email/call) from Cell C.
I called Customer Care now (15:40) to get feedback, but was told they cannot assist me, I need to wait for the back-office to call me.
Why would someone try to call me (I assume to give feedback) and yet a day later there is still no feedback, I need to wait for their call.
HOW LONG MUST I STILL WAIT FOR FEEDBACK AND TO HAVE MY MONEY REFUNDED????? I've got other bills to pay with the money they took from my account!!!
I was ONCE AGAIN supposed to receive a call by LAST WEEK Thursday, today is Monday and guess what... NO PHONE CALL, NO RESOLUTION, NO FEEDBACK.
Is this the way Cell C treat its customers????
Where and HOW can I complain about this problem and have it RESOLVED AS A MATTER OF URGENCY!!!!!!
I was ONCE AGAIN supposed to receive a call by LAST WEEK Thursday, today is Monday and guess what... NO PHONE CALL, NO RESOLUTION, NO FEEDBACK.
Is this the way Cell C treat its customers????
Where and HOW can I complain about this problem and have it RESOLVED AS A MATTER OF URGENCY!!!!!!