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Thomas V
1 reviews | Active since Jan 2015
01 Nov 2025, 10:38
Unauthorised debit order after cancellation
Contract has been paid in full and submitted a cancellation email to *** on 1 September 2025. This morning a debit order went of for the contract that has been cancelled.
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Replies (3)
Cell C's replyOfficial
01 Nov 2025, 10:58Dear Thomas,
Thank you for reaching out and for providing the details regarding your contract cancellation.
We can confirm that your contract reached maturity on 06 October 2025.
Please note that the matter has been escalated to our support team for further investigation and assistance. We’ll ensure it’s resolved as quickly as possible.
Thank you for your patience and understanding.
Regards
Cell C | DA
Thank you for reaching out and for providing the details regarding your contract cancellation.
We can confirm that your contract reached maturity on 06 October 2025.
Please note that the matter has been escalated to our support team for further investigation and assistance. We’ll ensure it’s resolved as quickly as possible.
Thank you for your patience and understanding.
Regards
Cell C | DA
Cell C's reply01 Nov 2025, 10:58
Official
Dear Thomas,
Thank you for reaching out and for providing the details regarding your contract cancellation.
We can confirm that your contract reached maturity on 06 October 2025.
Please note that the matter has been escalated to our support team for further investigation and assistance. We’ll ensure it’s resolved as quickly as possible.
Thank you for your patience and understanding.
Regards
Cell C | DA
Thank you for reaching out and for providing the details regarding your contract cancellation.
We can confirm that your contract reached maturity on 06 October 2025.
Please note that the matter has been escalated to our support team for further investigation and assistance. We’ll ensure it’s resolved as quickly as possible.
Thank you for your patience and understanding.
Regards
Cell C | DA
TV
Thomas V's updateReviewer Update
05 Nov 2025, 19:20Nothing has been resolved. Sending a client another statement for an extra payment of R255 for what? You should have completed the request to cancel and stop billing.
This is not a client fault but purely Cell C. So now at the end of the day this cost us R604 + R255.
We will be reporting this to the Complaints Commission.
You are taking this money out of someone budget that they dont have.
This is not a client fault but purely Cell C. So now at the end of the day this cost us R604 + R255.
We will be reporting this to the Complaints Commission.
You are taking this money out of someone budget that they dont have.
TV
Thomas V's update05 Nov 2025, 19:20
Reviewer Update
Nothing has been resolved. Sending a client another statement for an extra payment of R255 for what? You should have completed the request to cancel and stop billing.
This is not a client fault but purely Cell C. So now at the end of the day this cost us R604 + R255.
We will be reporting this to the Complaints Commission.
You are taking this money out of someone budget that they dont have.
This is not a client fault but purely Cell C. So now at the end of the day this cost us R604 + R255.
We will be reporting this to the Complaints Commission.
You are taking this money out of someone budget that they dont have.
TV
Thomas V's updateReviewer Update
05 Nov 2025, 19:50Good evening. No there has been no communication as yet.
I was under the impression that another statement was the communication.
I was under the impression that another statement was the communication.
TV
Thomas V's update05 Nov 2025, 19:50
Reviewer Update
Good evening. No there has been no communication as yet.
I was under the impression that another statement was the communication.
I was under the impression that another statement was the communication.