Hellopeter
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1 reviews | Active since Jan 2017

05 Feb 2026, 16:41

Unauthorised debit order/******** activity with my account

Beginning of January I saw an advert on Facebook for cell c home router Wifi. I got interested and sent an enquiry. Few days later I received a call from a consultant who explained their options to me. Sadly I didn't qualify for home router instead she said I can qualify for 10G which is R109 per month. I agreed and the call was authentic and I'm a cell c customer so we proceeded I signed the agreement over the phone. She told me I'm going to receive a debit check for that amount and I must accept it. Fine I was shocked when the debit check said R199 I declined it immediately. I started receiving messages from Bestnet.Safebase telling me my delivery is on its way. I was so angry and I contacted cell c support to cancel the agreement but I was given the run around until I hung up. I received calls from them to deliver the sim card but I never agreed for them to deliver. Currently I'm in NO position of their property and they went into my account today to debit R199. I disputed the debit order and reversed it. Now I receive a message from safebase I don't know what safebase is and I don't have any contract with them..they inform me that they tried to debit my account but couldn't succeed. I'm so angry with cell c because 1 as much as I provided them with my account details it was for an authentic transaction.However that open a channel of other untrusted companies to access my personal information. I have already encountered a problem with my account whereby my account couldn't be verified.I had to go to the branch to enquire.I could no longer access my cell phone banking and that resulted into the service being suspended. I had to change the cell phone number because some else is using my number and I'm asking myself how.And Capitec couldn't help instead I was given poor service with my questions unanswered. I would like you to assist me with this matter.Im furious right now. My contact number is *** for further communication. Email address:*** Thank you

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Replies (2)
's update05 Feb 2026, 17:14
Reviewer Update

I WOULD NEVER PROVIDE PROVIDE MY PERSONAL DETAILS TO ********S..I provided cell c trace your telephone records everything and resolve this.


Your Fix My Tech order BI-***3-4 has been cancelled due to a change with your billing. For queries contact *** or ***


Your Fix My Tech order BI-***3-4 has been cancelled due to a change with your billing. For queries contact *** or ***
Cell C
Cell C's reply05 Feb 2026, 17:29
Official
To clarify, Bestnet/Safebase and Fix My Tech are not Cell C, and no Cell C contract has been activated or registered under your ID number on our system. Because there is no Cell C agreement linked to your details, Cell C did not debit your account and we do not have visibility of any debit instructions created by external companies.

Regarding your question about how Bestnet/Safebase accessed your banking information —
 Cell C does not provide personal or banking details to third‑party companies. If you engaged with an advert or provided your details on a platform that was not an official Cell C channel, those details may have been captured by that third party.

We strongly recommend the following steps to protect your information:

  1. Contact your bank immediately to ensure your account is secured and to block any future unauthorised debit attempts.
  2. Report the matter to Bestnet/Safebase directly, as they are the ones attempting to debit your account.
  3. If you suspect any ********** activity, you may also report it to the South African ***** Prevention Services (SAFPS) for further assistance.

    Kind regards,
    Cell C | TM