LM
LINDA M

1 reviews | Active since Apr 2015

24 Apr 2015, 11:54

UNAUTHORISED DEBIT ORDER

I signed up with Cel C about 5 years ago for their data package of 2GB...costing a mere R99.00 pm.<br> From time to time over the years I've received a bill to the extent of R600 / R800 when my daughter was using it for business purposes. I installed an ADSL about a year ago, to have a better, more reliable, cheaper internet access and retained the Cel C data as a back up. <br> <br> In March I was hit with an UNEXPECTED, UNAUTHORISED debit order of R2483. I raised a query with their service department on 5 March. Spoke to Mandla who promised he'd come back to me and gave me the Ref. No. ***. I heard nothing and reversed the Dr. Order. They debited me again (plus R279) end March. I called again on 1 April and was promised feedback the very same day, and heard nothing!!<br> <br> Their accounts representative called me 2 days ago to advise me that I was in \arrears"with my account. This response now only because I have reversed the 2 UNAUTHORISED debit orders.<br> <br> In response she sent me a \""detailed\"" statement which had no real detail! I rep****"

0
Replies (1)
Cell C
Cell C's reply24 Apr 2015, 15:56
Official
Hello Linda Mayr,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication soon.

Regards
Cell C | PN