UNAUTHORISED DEBIT ORDER

<p>I need my account rectified ASAP...my account is settled as per below emails.I have been debited R1513.81 AND R1513.82 TODAY which was not the first time i was wrongly debited, but according to your customer service department my account has been permanetly deactivated. I spoke to your legal deapetment , Dikeledi confirmed that my settlement payment was transfered out of my contract account to someone else's account. I NEED THIS SORTED OUT ASAP.</p> <p>Please see below emails regarding my contract account settlement and all that has been communicated to me regarding my account.</p> <p> </p> <p>From: Tsotetsi, Eva E <br /> Sent: 23 May 2016 08:21 AM<br /> To: Cell C<br /> Subject: RE: SETTLEMENT PROOF OF PAYMENT: ********** 118 [Incident: 160 ********** 57]</p> <p> </p> <p>Good day</p> <p> </p> <p>Kindly contact me on: ********** after 16:00pm regarding the below query.</p> <p> </p> <p>One other thing is that you have debited me R3072.00 again on the 21st of May which I fail to understand as I have settled in March already and your retentions confirmed that my contract is cancelled in April 2016.</p> <p> </p> <p>I wish I never had to deal with cell c in my entire life, you just something else honestly.</p> <p> </p> <p> </p> <p>From: Cell C ********** <br /> Sent: 20 May 2016 05:39 PM<br /> To: Tsotetsi, Eva E<br /> Subject: SETTLEMENT PROOF OF PAYMENT: ********** 118 [Incident: 160 ********** 57]</p> <p> </p> <p> <br /> <br /> <br /> <br /> <br /> <br />Subject<br />SETTLEMENT PROOF OF PAYMENT: ********** 118<br />Response By E-mail (Lerato) (20/05/2016 17:39:14)</p> <p>Dear N N</p> <p>Thank you for contacting Cell C.</p> <p> </p> <p>We have received your query regarding your account.</p> <p> </p> <p>We have attempted to reach you telephonically on the below numbers, without success:</p> <p>· ********** 118 </p> <p>· ********** 419</p> <p>· </p> <p>For the security of your account we cannot process this request without performing telephonic security verification.</p> <p> </p> <p>Please contact us on 084140 (free from a Cell C number) or send us an email providing us with a number on which we can reach you.</p> <p> <br /> Regards,<br /> Lerato Maleka<br /> Cell C Written Correspondence Department</p> <p>Customer By Service Email (Evelyn Tsotetsi) (16/05/2016 11:30:14)</p> <p>Good day</p> <p> </p> <p>Can you just cancel my contract please, I have paid your settlement on time but you still debiting me.</p> <p> </p> <p>This has been going on for far too long now, I have phoned in march and was given settlement and I made payment on time so I am failing to understand why is it a hustle for you to cancel my contract even after several calls I made to you to try and sort this out.</p> <p> </p> <p>If this is not sorted out before the end of business today I’m going to put this on Hello Peter.</p> <p> </p> <p>From: Tsotetsi, Eva E<br /> Sent: 03 May 2016 11:08 AM<br /> To: ********** /> Subject: FW: SETTLEMENT PROOF OF PAYMENT: ********** 118 [Incident: 160 ********** 65]</p> <p> </p> <p> </p> <p>Good day</p> <p> </p> <p>Kindly see below confirmations that my settlement was received and the acknowledgment that I was requesting for the account to be cancelled as per (Judith Mtjalo’s) email.</p> <p>I was debited after settling my account on time, please refund back the premium that was debited into the same account that was debited.</p> <p>I called your retentions team last week and they so failed to assist me and told me that I should forward these emails.</p> <p> </p> <p> </p> <p>Regards</p> <p>Masipetlele Evelyn Tsotetsi</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>From: Cell C ********** /> Sent: 12 April 2016 08:21 AM<br /> To: Tsotetsi, Eva E<br /> Subject: SETTLEMENT PROOF OF PAYMENT: ********** 118 [Incident: 160 ********** 89]</p> <p> </p> <p> <br /> <br /> <br /> <br /> <br /> <br />Subject<br />SETTLEMENT PROOF OF PAYMENT: ********** 118<br />Response By E-mail (Kia) (12/04/2016 08:21:10)</p> <p>Dear Ms. Tsotetsi</p> <p> <br /> Thank you for contacting Cell C.</p> <p> </p> <p>Please be advised, the payment of R 2946 has been received and allocated to your account.</p> <p> </p> <p> <br /> Regards,<br /> Kia Bande<br /> Cell C Written Correspondence Department</p> <p>Customer By Service Email (Evelyn Tsotetsi) (11/04/2016 15:25:07)</p> <p>Good day</p> <p> </p> <p>I still have not received paid up letter as requested on the 29th March 2016.</p> <p> </p> <p> </p> <p>From:Tsotetsi, Eva E<br /> Sent: 29 March 2016 12:54 PM<br /> To: 'Cell C'<br /> Subject: RE: SETTLEMENT PROOF OF PAYMENT: ********** 118 [Incident: 160 ********** 65]</p> <p> </p> <p>Good day</p> <p> </p> <p>May I kindly be emailed paid up letter please on the same email address.</p> <p>Your assistance will be highly appreciated.</p> <p> </p> <p>Kind regards</p> <p>M.E Tsotetsi</p> <p> </p> <p>From:Cell C ********** /> Sent: 26 March 2016 12:28 PM<br /> To: Tsotetsi, Eva E<br /> Subject: SETTLEMENT PROOF OF PAYMENT: ********** 118 [Incident: 160 ********** 65]</p> <p> </p> <p> </p> <p> <br /> <br /> <br /> <br /> <br />Standard Bank email disclaimer and confidentiality note<br /> <br />Please go to http://www.standardbank.co.za/site/homepage/emaildisclaimer.html to read our email disclaimer and confidentiality note. Kindly email ********** (no content or subject line necessary) if you cannot view that page and we will email our email disclaimer and confidentiality note to you.<br /> <br /> <br /> <br /> <br />Question Reference # 160 ********** 89<br />· Date Created: 11/04/2016 15:25:07</p> <p>· Date Last Updated: 12/04/2016 08:21:10</p> <p>· Status: Complete<br /> </p> <p><br /> © CellC, 2015<br />Cell C Service Provider Company (Pty) Ltd<br /> PO Box 786005, Sandton 2146<br /> Reg no: *** VAT no. ********** 998<br /> <br /> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>From: Cell C ********** /> Sent: 26 March 2016 09:15 AM<br /> To: Tsotetsi, Eva E<br /> Subject: SETTLEMENT PROOF OF PAYMENT: ********** 118 [Incident: 160 ********** 63]</p> <p> </p> <p> <br /> <br /> <br /> <br /> <br /> <br />Subject<br />SETTLEMENT PROOF OF PAYMENT: ********** 118<br />Response By E-mail (Judith Mtjalo) (26/03/2016 09:15:25)</p> <p>Dear Ms. Tsotetsi</p> <p> <br /> Thank you for contacting Cell C.</p> <p> </p> <p>We have received your settlement payment and request to cancel your contract.</p> <p> </p> <p>Your query has been forwarded to our Retentions Department, who will contact you within 2 business days.</p> <p> </p> <p>For immediate assistance kindly contact our Retentions Department on 084 143 free from your Cell C handset.</p> <p> </p> <p>Reference Number: ********** 101</p> <p> <br /> Regards,<br /> Judith Mtjalo<br /> Cell C Written Correspondence Department</p> <p>Customer By Service Email (Eva E Tsotetsi) (24/03/2016 15:45:11)</p> <p>Good day</p> <p> </p> <p>Kindly find attached proof of payment for settlement of R2 945.97 made with reference number: ********** 118 .</p> <p> </p> <p>Kind regards</p> <p>Eva</p> <p> </p> <p> <br /> <br /> <br /> <br /> <br />Standard Bank email disclaimer and confidentiality note<br /> <br />Please go to http://www.standardbank.co.za/site/homepage/emaildisclaimer.html to read our email disclaimer and confidentiality note. Kindly email ********** (no content or subject line necessary) if you cannot view that page and we will email our email disclaimer and confidentiality note to you.<br /> <br /> <br /> <br /> <br />Question Reference # 160 ********** 63<br />· Date Created: 24/03/2016 15:45:11</p> <p>· Date Last Updated: 26/03/2016 09:15:25</p> <p>· Status: Complete<br /> </p> <p><br /> © CellC, 2015<br />Cell C Service Provider Company (Pty) Ltd<br /> PO Box 786005, Sandton 2146<br /> Reg no: *** VAT no. ********** 998<br /> <br /> </p> <p> </p> <p> </p> <p>From: Cell C ********** /> Sent: 26 March 2016 12:28 PM<br /> To: Tsotetsi, Eva E<br /> Subject: SETTLEMENT PROOF OF PAYMENT: ********** 118 [Incident: 160 ********** 65]</p> <p> </p> <p> </p> <p> <br /> <br />Standard Bank email disclaimer and confidentiality note<br />Please go to http://www.standardbank.co.za/site/homepage/emaildisclaimer.html to read our email disclaimer and confidentiality note. Kindly email ********** (no content or subject line necessary) if you cannot view that page and we will email our email disclaimer and confidentiality note to you.<br /> <br /> <br />Question Reference # 160 ********** 57<br />· Date Created: 16/05/2016 11:30:14</p> <p>· Date Last Updated: 20/05/2016 17:39:14</p> <p>· Status: Complete<br /> </p> <p><br /> © CellC, 2015<br />Cell C Service Provider Company (Pty) Ltd<br /> PO Box 786005, Sandton 2146<br /> Reg no: *** VAT no. ********** 998<br /> </p> <p> </p>