Unauthorised debit

A few weeks ago I posted a complaint via Hello Peter, as Cellc had been debiting money monthly for Itemised Billing and BIS, two services I had cancelled in store in December 2014. Following my complain I was informed that my account would be credited with the R526 that was due to me, and that I would only be billed next when that credit had been depleted. <br> <br> On Wednesday I got a notification stating that R464.74 has been debited from my account for my Cellc bill. <br> <br> I spoke to a consultant, who asked me to send my bank statement. I have emailed my bank statement to [Email Removed] and [Email Removed] at 11:58am yesterday but have had no response.<br> . <br> It is imperative that I am reimbursed for the R464.74 within the next 24 hours. I am going overseas and need that money available to me. This debit order was not authorised, as you were meant to use the R526 credited to my account first. In essence, you've ****** money from me. <br> <br> I have been incredibly patient with Cellc during this process, but am fast running out of that. I do not want my Cellc account credited with this amount, I want to be reimbursed of this amount to my bank account. <br> <br> Pls respond ASAP