RM
Regina M
1 reviews | Active since Mar 2012
29 Oct 2018, 13:47
Unauthorised debit
For the last 2 months Cell C has debited my account without authority. I do not have a contract with Cell C. I have phoned but waited too long to get service.
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
29 Oct 2018, 14:07Good afternoon Regina
We will ensure that this matter is sorted. Do expect communication from one of our team members.
We apologize for the inconvenience caused.
Regards
Cell C | PN
We will ensure that this matter is sorted. Do expect communication from one of our team members.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's reply29 Oct 2018, 14:07
Official
Good afternoon Regina
We will ensure that this matter is sorted. Do expect communication from one of our team members.
We apologize for the inconvenience caused.
Regards
Cell C | PN
We will ensure that this matter is sorted. Do expect communication from one of our team members.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
12 Nov 2018, 08:09On the first of this month, Theodorah contacted you and advised on a way forward.
Regards
Cell C | PN
Regards
Cell C | PN
Best regards,
Cell C's reply12 Nov 2018, 08:09
Official
On the first of this month, Theodorah contacted you and advised on a way forward.
Regards
Cell C | PN
Regards
Cell C | PN
Best regards,
RM
Regina M's updateReviewer Update
03 Dec 2018, 19:57Hi, Theodorah did indeed call me, and advised me to reverse the debit order with my bank, which I did. This way Cell C would be able to pick up the contract with my banking details on and contact the person. BUT on the 1st of this month (December), you Cell C, debited me again, this time a double debit. Obviously you picked up the reversal but did nothing to contact the person and debited the account twice to make up for last months's reversal. This is **********! My bank has advised me to go the ***** logging route. I am going to reverse this months debit order again, but if you guys don't do something about this next month I am going to be debited 3 times the amount. What needs to happen to make it stop? What concerns me is that you can't even pick up the contract number associated with the debit. How on earth can you find the contract with my banking details on? I trust that you guys are able to fix this asap! I am not even your customer anymore! As I said, this is ********** behaviour that you, Cell C is engaging in, and you need to fix your processes, that is why there is RICA.
RM
Regina M's update03 Dec 2018, 19:57
Reviewer Update
Hi, Theodorah did indeed call me, and advised me to reverse the debit order with my bank, which I did. This way Cell C would be able to pick up the contract with my banking details on and contact the person. BUT on the 1st of this month (December), you Cell C, debited me again, this time a double debit. Obviously you picked up the reversal but did nothing to contact the person and debited the account twice to make up for last months's reversal. This is **********! My bank has advised me to go the ***** logging route. I am going to reverse this months debit order again, but if you guys don't do something about this next month I am going to be debited 3 times the amount. What needs to happen to make it stop? What concerns me is that you can't even pick up the contract number associated with the debit. How on earth can you find the contract with my banking details on? I trust that you guys are able to fix this asap! I am not even your customer anymore! As I said, this is ********** behaviour that you, Cell C is engaging in, and you need to fix your processes, that is why there is RICA.
Cell C's replyOfficial
06 Dec 2018, 10:08Good morning Regina
Apologies for the delayed response, we have forwarded your feedback to Theodorah for further assistance.
Regards
Cell C | PN
Apologies for the delayed response, we have forwarded your feedback to Theodorah for further assistance.
Regards
Cell C | PN
Best regards,
Cell C's reply06 Dec 2018, 10:08
Official
Good morning Regina
Apologies for the delayed response, we have forwarded your feedback to Theodorah for further assistance.
Regards
Cell C | PN
Apologies for the delayed response, we have forwarded your feedback to Theodorah for further assistance.
Regards
Cell C | PN
Best regards,
RM
Regina M's updateReviewer Update
06 Dec 2018, 10:13Thanks.
RM
Regina M's update06 Dec 2018, 10:13
Reviewer Update
Thanks.