NP
Nivada P
1 reviews | Active since Sept 2017
21 Sept 2017, 08:48
Unauthorised Debit
On the 20th of September I had loaded a prepaid amount of R35.00 on my prepaid cell number. The entire day still no recharge, upon calling Cell C I was told that there is a problem with prepaid vouchers that were loaded from internet banking systems, when I looked at my bank statement I found that Cell C had debited my bank account for the amount of R1845.00. I DO NOT HAVE A CELL C CONTRACT LINE. How this happened they do not know. I need not bring Cell C down anymore in this complaint. I WILL BE PORTING MY NUMBER TO A NEW NETWORK PROVIDER.
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Replies (2)
Cell C's replyOfficial
21 Sept 2017, 09:10Good morning Nivada
Thank you for bringing this matter to our attention.
One of our team members will follow up on this matter and advise on a way forward. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's reply21 Sept 2017, 09:10
Official
Good morning Nivada
Thank you for bringing this matter to our attention.
One of our team members will follow up on this matter and advise on a way forward. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
21 Sept 2017, 12:47Maropeng could not get hold of you on your contact numbers. However, he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.
Please respond to his email and he will gladly assist.
Regards
Cell C | PN
Best regards,
Cell C's reply21 Sept 2017, 12:47
Official
Maropeng could not get hold of you on your contact numbers. However, he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.
Please respond to his email and he will gladly assist.
Regards
Cell C | PN
Best regards,