VM
Vuyiswa M
1 reviews | Active since Oct 2024
04 Jul 2025, 08:58
Unauthorised debit
I want to cancel my contacts with Cellc they asked me to pay R536, I called them to make arrangements and paid on the 2nd July. Today it’s the 4th July they debited me And I can’t reverse it… I can’t pay twice they money is catered for other things and can’t wait for next week to solve my case I have other acc to pay
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Replies (4)0
Replies (4)
Cell C's replyOfficial
04 Jul 2025, 09:12Dear Vuyiswa Mahlalela,
Thank you for reaching out and sharing your concerns. We understand how frustrating it is to be debited twice and the pressure of managing multiple payments.
Please note that the amount debited on the 2nd of July was payment for June, and due to the outstanding balance on your account, the system automatically processed the debit again on the 4th of July.
We apologize for any inconvenience this may have caused and appreciate your understanding.
Regards,
Cell C | CW
Thank you for reaching out and sharing your concerns. We understand how frustrating it is to be debited twice and the pressure of managing multiple payments.
Please note that the amount debited on the 2nd of July was payment for June, and due to the outstanding balance on your account, the system automatically processed the debit again on the 4th of July.
We apologize for any inconvenience this may have caused and appreciate your understanding.
Regards,
Cell C | CW
Cell C's reply04 Jul 2025, 09:12
Official
Dear Vuyiswa Mahlalela,
Thank you for reaching out and sharing your concerns. We understand how frustrating it is to be debited twice and the pressure of managing multiple payments.
Please note that the amount debited on the 2nd of July was payment for June, and due to the outstanding balance on your account, the system automatically processed the debit again on the 4th of July.
We apologize for any inconvenience this may have caused and appreciate your understanding.
Regards,
Cell C | CW
Thank you for reaching out and sharing your concerns. We understand how frustrating it is to be debited twice and the pressure of managing multiple payments.
Please note that the amount debited on the 2nd of July was payment for June, and due to the outstanding balance on your account, the system automatically processed the debit again on the 4th of July.
We apologize for any inconvenience this may have caused and appreciate your understanding.
Regards,
Cell C | CW
VM
Vuyiswa M's updateReviewer Update
04 Jul 2025, 09:29The SIM card is blocked and I’m not receiving any services from you, I called in to make payment arrangements which I adhered to I paid so the debit order was never authorised by me !!!!!
I need that money back ASAP!!
I need that money back ASAP!!
VM
Vuyiswa M's update04 Jul 2025, 09:29
Reviewer Update
The SIM card is blocked and I’m not receiving any services from you, I called in to make payment arrangements which I adhered to I paid so the debit order was never authorised by me !!!!!
I need that money back ASAP!!
I need that money back ASAP!!
VM
Vuyiswa M's updateReviewer Update
04 Jul 2025, 09:31The amount I paid was not for services, I don’t need your services anymore I’m paying for the account to be closed! I already called the cancellation department to open a case.
VM
Vuyiswa M's update04 Jul 2025, 09:31
Reviewer Update
The amount I paid was not for services, I don’t need your services anymore I’m paying for the account to be closed! I already called the cancellation department to open a case.
Cell C's replyOfficial
04 Jul 2025, 09:34 We have escalated your case to our Support Team for further assistance. They will review the situation and contact you directly.
Regards,
Cell C | CW
Regards,
Cell C | CW
Cell C's reply04 Jul 2025, 09:34
Official
We have escalated your case to our Support Team for further assistance. They will review the situation and contact you directly.
Regards,
Cell C | CW
Regards,
Cell C | CW