LM
LESEGO M

1 reviews | Active since Sept 2013

22 Jan 2016, 12:36

UNAUTHORISED CREDIT ENQUIRY

CELLC decided to do an enquiry on my credit profile without my authorisation.<br> <br> I called the Head Office *** number is not going through, I called the customer care they advise I contact legal department *** and the number is not going through again. then I called *** and asked to be transferred to legal department, I was holding on for more than 30 minutes and when finally you get someone they tell me they don't deal with that and I have to call another number.<br> I'm glad I didn't take a contract with them if getting hold of a department is such a hustle. I want to know who authorised that and they better get that enquiry off my name fast.<br> <br> <br>

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Replies (1)
Cell C
Cell C's reply22 Jan 2016, 12:49
Official
Hello lesegomo,

Thank you for posting to us.

One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN