HBEK
Hajra Bibi Essop Kader

1 reviews | Active since Jan 2016

22 Jan 2016, 10:51

UNAUTHORISED CHARGES

My contract came to an end in July 2015. I told Cell C that I do not want to renew my contract. They asked me about take some bundle contract and I declined. I have called customer services about 3 times to date since last year pleading with them to cancel my contract.<br> Since last year to date, I must have received my 15th call asking about my bundle contract. My account was debited R99 every month without my authorisation! Everytime somebody called I told them NO CONTRACT, STOP CHARGING ME. <br> But this insistence from Cell C has continued.<br> They have ****** my monies. They continue to call ignoring my request to stop calling. Their customer service does not work because they cant do a simple cancellation.<br> DO NOT EVER TAKE OUT A CONTRACT WITH CELL C - They are a pit of annoying rogues that just takes and ignore my request to leave me alone and continue to charge!!!

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Replies (1)
Cell C
Cell C's reply22 Jan 2016, 11:23
Official
Hello ****ed0806,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | PN

Best regards,