MDV
MadrAA(C) De Villiers
1 reviews | Active since Nov 2012
19 Jan 2026, 13:07
Unauthorised Blacklisting of Device
I phoned Cell C to obtain an ITC number for a device of mine on their Customer Care number 135. The Agent on the other side asked the Device Details and IMEI number, which she still confirmed, in order to proceed with the Blacklisting. Then you have Security Questions to pass prior to being able to proceed with the Blacklisting, all passed and happy we can proceed, the Agent advises that sometimes the system does not immediately send an sms with the ITC number in which case I will receive it in the next 2 Business Days. With my luck I note the Sms pops up and we in luck!
I still rate the Agent 5 Stars, to learn afterwards that the Agent Blacklisted my Device I was phoning from.
She obtained the Device's IMEI # online and without given permission Blacklisted a device, which information was never provided or authorized to even be obtained by her.
As mentioned the Device, for which the ITC number is required, details was provided and the IMEI # (which we tripple confirmed that she took it down correctly).
It is now just over a week and I still have had only problems with Cell C unblacklisting the unauthorised device.
I have had to go get an Affidavit done and collect forms at Cell C, provide an alternative number, for which I stated clearly when I can be reached on this number & Cell C keeps phoning after the available time and days provided.
I have important calls I cannot receive nor can I get OTP's or do anything due to Cell C and they are not making any attempt to rectify this immediately or offer a loan device till sorted.
This is unacceptable!
After over 10 years of being with Cell C this is definitely causing me to rethink if I want to support a company that operates like this.
Cell C is disrupting my livelihood with their UNAUTHORISED BLACKLISTING which they are not correcting.
I feel I did not need to provide any info nor need to be contacted to rectify an UNAUTHORISED BLACKLISTING where their Agent, without permission, obtained my Device Details I was phoning from, NoT the information provided as per Device to be Blacklisted!!!
Helpful (0)
Replies (26)0
Replies (26)
Cell C's replyOfficial
19 Jan 2026, 13:35Dear MadrAA(C) De Villiers,
Thank you for contacting Cell C.
We sincerely apologise for the inconvenience and frustration caused by the incorrect blacklisting of your device. We understand how disruptive this can be.
To assist you, our team will be in contact with you to resolve the issue by unblocking your device and ensuring that the correct device is blacklisted.
We will be in touch.
Regards,
Cell C| NZ
Thank you for contacting Cell C.
We sincerely apologise for the inconvenience and frustration caused by the incorrect blacklisting of your device. We understand how disruptive this can be.
To assist you, our team will be in contact with you to resolve the issue by unblocking your device and ensuring that the correct device is blacklisted.
We will be in touch.
Regards,
Cell C| NZ
Cell C's reply19 Jan 2026, 13:35
Official
Dear MadrAA(C) De Villiers,
Thank you for contacting Cell C.
We sincerely apologise for the inconvenience and frustration caused by the incorrect blacklisting of your device. We understand how disruptive this can be.
To assist you, our team will be in contact with you to resolve the issue by unblocking your device and ensuring that the correct device is blacklisted.
We will be in touch.
Regards,
Cell C| NZ
Thank you for contacting Cell C.
We sincerely apologise for the inconvenience and frustration caused by the incorrect blacklisting of your device. We understand how disruptive this can be.
To assist you, our team will be in contact with you to resolve the issue by unblocking your device and ensuring that the correct device is blacklisted.
We will be in touch.
Regards,
Cell C| NZ
MDV
MadrAA(C) De Villiers's updateReviewer Update
19 Jan 2026, 14:53This is again becoming an issue where Cell C is not phoning during jours provided and when I phone Customer Care the Agents are all wasting more time and money without being able to assist me.
I need someone to contact me IMMEDIATELY, I need access to my phone as I have important personal business I cannot finalize and is causing the timeframe to finalize it to wxpire.
What is Cell C going to do when they cause huge implications for me due to expired dates, Apologise again, which will not help.
Cell C will have to take accountability for this mess and any financial losses suffered due to their mistake.
I need someone to contact me IMMEDIATELY, I need access to my phone as I have important personal business I cannot finalize and is causing the timeframe to finalize it to wxpire.
What is Cell C going to do when they cause huge implications for me due to expired dates, Apologise again, which will not help.
Cell C will have to take accountability for this mess and any financial losses suffered due to their mistake.
MDV
MadrAA(C) De Villiers's update19 Jan 2026, 14:53
Reviewer Update
This is again becoming an issue where Cell C is not phoning during jours provided and when I phone Customer Care the Agents are all wasting more time and money without being able to assist me.
I need someone to contact me IMMEDIATELY, I need access to my phone as I have important personal business I cannot finalize and is causing the timeframe to finalize it to wxpire.
What is Cell C going to do when they cause huge implications for me due to expired dates, Apologise again, which will not help.
Cell C will have to take accountability for this mess and any financial losses suffered due to their mistake.
I need someone to contact me IMMEDIATELY, I need access to my phone as I have important personal business I cannot finalize and is causing the timeframe to finalize it to wxpire.
What is Cell C going to do when they cause huge implications for me due to expired dates, Apologise again, which will not help.
Cell C will have to take accountability for this mess and any financial losses suffered due to their mistake.
MDV
MadrAA(C) De Villiers's updateReviewer Update
19 Jan 2026, 18:55No your team was meant to have this sorted as per telephonic conversation just past 3pm this afternoon.
Instead I am receiving emails again from *********** staff, not ensuring they get their facts together prior to contacting clients, requesting an Unblacklisting Form to be completed.
I have now included ICASA in my email communication back to Cell C, as clearly Cell C is not fixing the ******** Blacklisting, which is against the Consumer Protection Act.
Again I need to now provide details, which was obtained by your staff, without my authorisation or approval to Blacklist a Device completely different than the Device make and model information, and IMEI number telephonically provided and confirmed twice plus by your agent.
If Cell C obtained other information than the information provided then why is it the client's responsibility to NoW provide the information to fix their mess.
I want to know what accountability Cell C will be taking for Financial Losses incurred by their ******** (this is what it is as no company may obtain information from a client without their authorisation, POIPI Act) Blacklisting, this is why Cell C have security question in place, which is clearly a failed system.
Instead I am receiving emails again from *********** staff, not ensuring they get their facts together prior to contacting clients, requesting an Unblacklisting Form to be completed.
I have now included ICASA in my email communication back to Cell C, as clearly Cell C is not fixing the ******** Blacklisting, which is against the Consumer Protection Act.
Again I need to now provide details, which was obtained by your staff, without my authorisation or approval to Blacklist a Device completely different than the Device make and model information, and IMEI number telephonically provided and confirmed twice plus by your agent.
If Cell C obtained other information than the information provided then why is it the client's responsibility to NoW provide the information to fix their mess.
I want to know what accountability Cell C will be taking for Financial Losses incurred by their ******** (this is what it is as no company may obtain information from a client without their authorisation, POIPI Act) Blacklisting, this is why Cell C have security question in place, which is clearly a failed system.
MDV
MadrAA(C) De Villiers's update19 Jan 2026, 18:55
Reviewer Update
No your team was meant to have this sorted as per telephonic conversation just past 3pm this afternoon.
Instead I am receiving emails again from *********** staff, not ensuring they get their facts together prior to contacting clients, requesting an Unblacklisting Form to be completed.
I have now included ICASA in my email communication back to Cell C, as clearly Cell C is not fixing the ******** Blacklisting, which is against the Consumer Protection Act.
Again I need to now provide details, which was obtained by your staff, without my authorisation or approval to Blacklist a Device completely different than the Device make and model information, and IMEI number telephonically provided and confirmed twice plus by your agent.
If Cell C obtained other information than the information provided then why is it the client's responsibility to NoW provide the information to fix their mess.
I want to know what accountability Cell C will be taking for Financial Losses incurred by their ******** (this is what it is as no company may obtain information from a client without their authorisation, POIPI Act) Blacklisting, this is why Cell C have security question in place, which is clearly a failed system.
Instead I am receiving emails again from *********** staff, not ensuring they get their facts together prior to contacting clients, requesting an Unblacklisting Form to be completed.
I have now included ICASA in my email communication back to Cell C, as clearly Cell C is not fixing the ******** Blacklisting, which is against the Consumer Protection Act.
Again I need to now provide details, which was obtained by your staff, without my authorisation or approval to Blacklist a Device completely different than the Device make and model information, and IMEI number telephonically provided and confirmed twice plus by your agent.
If Cell C obtained other information than the information provided then why is it the client's responsibility to NoW provide the information to fix their mess.
I want to know what accountability Cell C will be taking for Financial Losses incurred by their ******** (this is what it is as no company may obtain information from a client without their authorisation, POIPI Act) Blacklisting, this is why Cell C have security question in place, which is clearly a failed system.
MDV
MadrAA(C) De Villiers's updateReviewer Update
20 Jan 2026, 09:24"We can assure you that corrective actions are being taken, and you will be contacted directly once the team has concluded the verification and rectification process.
Thank you for your patience while we resolve this matter.
Regards,
Cell C | TM"
This is simply not an acceptable answer, as telephonically I was assured my phone would be unblacklisted yesterday
Please provide valid timeframe, as to when the Unblacklisting will be finalized.
I need to know for how long Cell C is planning to disrupt my life further and place my safety at risk, as for being stuck next t the road on Saturday NiGhT without being able to use my Cellphone to phone for help!
Thank you for your patience while we resolve this matter.
Regards,
Cell C | TM"
This is simply not an acceptable answer, as telephonically I was assured my phone would be unblacklisted yesterday
Please provide valid timeframe, as to when the Unblacklisting will be finalized.
I need to know for how long Cell C is planning to disrupt my life further and place my safety at risk, as for being stuck next t the road on Saturday NiGhT without being able to use my Cellphone to phone for help!
MDV
MadrAA(C) De Villiers's update20 Jan 2026, 09:24
Reviewer Update
"We can assure you that corrective actions are being taken, and you will be contacted directly once the team has concluded the verification and rectification process.
Thank you for your patience while we resolve this matter.
Regards,
Cell C | TM"
This is simply not an acceptable answer, as telephonically I was assured my phone would be unblacklisted yesterday
Please provide valid timeframe, as to when the Unblacklisting will be finalized.
I need to know for how long Cell C is planning to disrupt my life further and place my safety at risk, as for being stuck next t the road on Saturday NiGhT without being able to use my Cellphone to phone for help!
Thank you for your patience while we resolve this matter.
Regards,
Cell C | TM"
This is simply not an acceptable answer, as telephonically I was assured my phone would be unblacklisted yesterday
Please provide valid timeframe, as to when the Unblacklisting will be finalized.
I need to know for how long Cell C is planning to disrupt my life further and place my safety at risk, as for being stuck next t the road on Saturday NiGhT without being able to use my Cellphone to phone for help!
Cell C's replyOfficial
20 Jan 2026, 09:47Dear MadrAA(C),
Thank you for reaching out to us.
We sincerely apologise for the continued inconvenience and understand the serious impact this has had on your safety and daily life.
Please be assured that your case has been prioritised with our escalation team. They are actively reviewing the matter to ensure the un-blacklisting process is completed correctly.
While we cannot provide an exact timestamp on the feed, our support team will contact you directly with a confirmed timeframe and next steps once the verification and rectification process has been finalised.
We fully appreciate your frustration and are committed to resolving this as quickly as possible. Your safety and ability to access your device remain our priority.
Kind regards,
Cell C | ZM
Thank you for reaching out to us.
We sincerely apologise for the continued inconvenience and understand the serious impact this has had on your safety and daily life.
Please be assured that your case has been prioritised with our escalation team. They are actively reviewing the matter to ensure the un-blacklisting process is completed correctly.
While we cannot provide an exact timestamp on the feed, our support team will contact you directly with a confirmed timeframe and next steps once the verification and rectification process has been finalised.
We fully appreciate your frustration and are committed to resolving this as quickly as possible. Your safety and ability to access your device remain our priority.
Kind regards,
Cell C | ZM
Cell C's reply20 Jan 2026, 09:47
Official
Dear MadrAA(C),
Thank you for reaching out to us.
We sincerely apologise for the continued inconvenience and understand the serious impact this has had on your safety and daily life.
Please be assured that your case has been prioritised with our escalation team. They are actively reviewing the matter to ensure the un-blacklisting process is completed correctly.
While we cannot provide an exact timestamp on the feed, our support team will contact you directly with a confirmed timeframe and next steps once the verification and rectification process has been finalised.
We fully appreciate your frustration and are committed to resolving this as quickly as possible. Your safety and ability to access your device remain our priority.
Kind regards,
Cell C | ZM
Thank you for reaching out to us.
We sincerely apologise for the continued inconvenience and understand the serious impact this has had on your safety and daily life.
Please be assured that your case has been prioritised with our escalation team. They are actively reviewing the matter to ensure the un-blacklisting process is completed correctly.
While we cannot provide an exact timestamp on the feed, our support team will contact you directly with a confirmed timeframe and next steps once the verification and rectification process has been finalised.
We fully appreciate your frustration and are committed to resolving this as quickly as possible. Your safety and ability to access your device remain our priority.
Kind regards,
Cell C | ZM
MDV
MadrAA(C) De Villiers's updateReviewer Update
20 Jan 2026, 10:57As Cell C cannot provide a timeframe and this is a HuGe mistake from their side, I would like Cell C to provide me with a Loan Device, till they resolve this error from their side.
Please make necessary arrangements, as I cannot be without a working device for another day, my device has been Blacklisted since 10 January 2026 and you still cannot provide a timeframe.
I need to be able to receive & make calls, plus be able to receive sms messages, especially OTP'S.
I await your urgent response with assistance for a Loan Device due to this being Cell C's mistake for obtaining information not provided to them and Blacklisting the wrong Device without Authorisation from myself.
Please make necessary arrangements, as I cannot be without a working device for another day, my device has been Blacklisted since 10 January 2026 and you still cannot provide a timeframe.
I need to be able to receive & make calls, plus be able to receive sms messages, especially OTP'S.
I await your urgent response with assistance for a Loan Device due to this being Cell C's mistake for obtaining information not provided to them and Blacklisting the wrong Device without Authorisation from myself.
MDV
MadrAA(C) De Villiers's update20 Jan 2026, 10:57
Reviewer Update
As Cell C cannot provide a timeframe and this is a HuGe mistake from their side, I would like Cell C to provide me with a Loan Device, till they resolve this error from their side.
Please make necessary arrangements, as I cannot be without a working device for another day, my device has been Blacklisted since 10 January 2026 and you still cannot provide a timeframe.
I need to be able to receive & make calls, plus be able to receive sms messages, especially OTP'S.
I await your urgent response with assistance for a Loan Device due to this being Cell C's mistake for obtaining information not provided to them and Blacklisting the wrong Device without Authorisation from myself.
Please make necessary arrangements, as I cannot be without a working device for another day, my device has been Blacklisted since 10 January 2026 and you still cannot provide a timeframe.
I need to be able to receive & make calls, plus be able to receive sms messages, especially OTP'S.
I await your urgent response with assistance for a Loan Device due to this being Cell C's mistake for obtaining information not provided to them and Blacklisting the wrong Device without Authorisation from myself.
Cell C's replyOfficial
21 Jan 2026, 07:39Dear MadrAA(C) De Villiers,
Our team confirmed that you have been assisted with blacklisting of your device and the ITC reference number has been provided.
Thank you for taking our call.
Cell C | DA
Our team confirmed that you have been assisted with blacklisting of your device and the ITC reference number has been provided.
Thank you for taking our call.
Cell C | DA
Cell C's reply21 Jan 2026, 07:39
Official
Dear MadrAA(C) De Villiers,
Our team confirmed that you have been assisted with blacklisting of your device and the ITC reference number has been provided.
Thank you for taking our call.
Cell C | DA
Our team confirmed that you have been assisted with blacklisting of your device and the ITC reference number has been provided.
Thank you for taking our call.
Cell C | DA
MDV
MadrAA(C) De Villiers's updateReviewer Update
22 Jan 2026, 08:2820 January 2026 Cell C rep****:
"Please note that the ETA for the query is within 24 working hours. Your case has been prioritised, formally allocated, and is currently under active review by our team. A consultant will contact you today to assist and confirm progress until resolution.
Regarding your request for a loan device, this has been noted and escalated for review in line with internal processes and it is also subject to availability. The consultant assigned to your case will advise you directly on the outcome and available options when they make contact."
I received a phone call around lunch time to advise that my device has been Unblacklisted, by yesterday morning I received a follow up call, as I could not use device on the 20th.
After
"Please note that the ETA for the query is within 24 working hours. Your case has been prioritised, formally allocated, and is currently under active review by our team. A consultant will contact you today to assist and confirm progress until resolution.
Regarding your request for a loan device, this has been noted and escalated for review in line with internal processes and it is also subject to availability. The consultant assigned to your case will advise you directly on the outcome and available options when they make contact."
I received a phone call around lunch time to advise that my device has been Unblacklisted, by yesterday morning I received a follow up call, as I could not use device on the 20th.
After
MDV
MadrAA(C) De Villiers's update22 Jan 2026, 08:28
Reviewer Update
20 January 2026 Cell C rep****:
"Please note that the ETA for the query is within 24 working hours. Your case has been prioritised, formally allocated, and is currently under active review by our team. A consultant will contact you today to assist and confirm progress until resolution.
Regarding your request for a loan device, this has been noted and escalated for review in line with internal processes and it is also subject to availability. The consultant assigned to your case will advise you directly on the outcome and available options when they make contact."
I received a phone call around lunch time to advise that my device has been Unblacklisted, by yesterday morning I received a follow up call, as I could not use device on the 20th.
After
"Please note that the ETA for the query is within 24 working hours. Your case has been prioritised, formally allocated, and is currently under active review by our team. A consultant will contact you today to assist and confirm progress until resolution.
Regarding your request for a loan device, this has been noted and escalated for review in line with internal processes and it is also subject to availability. The consultant assigned to your case will advise you directly on the outcome and available options when they make contact."
I received a phone call around lunch time to advise that my device has been Unblacklisted, by yesterday morning I received a follow up call, as I could not use device on the 20th.
After
MDV
MadrAA(C) De Villiers's updateReviewer Update
22 Jan 2026, 08:37After confirming device was Not registered on Network, due to Unauthorised Blacklisting, this is Cell C"s reply.
"Cell C’s reply
21 Jan 2026 at 07:39
Dear MadrAA(C) De Villiers,
Our team confirmed that you have been assisted with blacklisting of your device and the ITC reference number has been provided.
Thank you for taking our call.
Cell C | DA"
Amazing how Cell C advises a phone Unblacklisting will take 24hours and even 24hours after being told my Device has been Unblacklisted, I still cannot use it and no agent return calls after establishing yesterday morning that in fact my Device is still not Unblacklisted telephonically.
Cell C, this is no longer acceptable, I need a Loan Device by lunch time, this is also not negotiable, your agent *******ly Blacklisted a device, obtaining the Device's information without being given permission and this has been confirmed with the Telephone recording, as per advised by Cell C.
Sorry does not cut it anymore, I need a Device that is operational and after over 7 Business Days can have my personal life not disrupted by your error anymore.
If you cannot Unblacklist my Device, then Cell C is liable to replace it.
I await your Urgent Response.
"Cell C’s reply
21 Jan 2026 at 07:39
Dear MadrAA(C) De Villiers,
Our team confirmed that you have been assisted with blacklisting of your device and the ITC reference number has been provided.
Thank you for taking our call.
Cell C | DA"
Amazing how Cell C advises a phone Unblacklisting will take 24hours and even 24hours after being told my Device has been Unblacklisted, I still cannot use it and no agent return calls after establishing yesterday morning that in fact my Device is still not Unblacklisted telephonically.
Cell C, this is no longer acceptable, I need a Loan Device by lunch time, this is also not negotiable, your agent *******ly Blacklisted a device, obtaining the Device's information without being given permission and this has been confirmed with the Telephone recording, as per advised by Cell C.
Sorry does not cut it anymore, I need a Device that is operational and after over 7 Business Days can have my personal life not disrupted by your error anymore.
If you cannot Unblacklist my Device, then Cell C is liable to replace it.
I await your Urgent Response.
MDV
MadrAA(C) De Villiers's update22 Jan 2026, 08:37
Reviewer Update
After confirming device was Not registered on Network, due to Unauthorised Blacklisting, this is Cell C"s reply.
"Cell C’s reply
21 Jan 2026 at 07:39
Dear MadrAA(C) De Villiers,
Our team confirmed that you have been assisted with blacklisting of your device and the ITC reference number has been provided.
Thank you for taking our call.
Cell C | DA"
Amazing how Cell C advises a phone Unblacklisting will take 24hours and even 24hours after being told my Device has been Unblacklisted, I still cannot use it and no agent return calls after establishing yesterday morning that in fact my Device is still not Unblacklisted telephonically.
Cell C, this is no longer acceptable, I need a Loan Device by lunch time, this is also not negotiable, your agent *******ly Blacklisted a device, obtaining the Device's information without being given permission and this has been confirmed with the Telephone recording, as per advised by Cell C.
Sorry does not cut it anymore, I need a Device that is operational and after over 7 Business Days can have my personal life not disrupted by your error anymore.
If you cannot Unblacklist my Device, then Cell C is liable to replace it.
I await your Urgent Response.
"Cell C’s reply
21 Jan 2026 at 07:39
Dear MadrAA(C) De Villiers,
Our team confirmed that you have been assisted with blacklisting of your device and the ITC reference number has been provided.
Thank you for taking our call.
Cell C | DA"
Amazing how Cell C advises a phone Unblacklisting will take 24hours and even 24hours after being told my Device has been Unblacklisted, I still cannot use it and no agent return calls after establishing yesterday morning that in fact my Device is still not Unblacklisted telephonically.
Cell C, this is no longer acceptable, I need a Loan Device by lunch time, this is also not negotiable, your agent *******ly Blacklisted a device, obtaining the Device's information without being given permission and this has been confirmed with the Telephone recording, as per advised by Cell C.
Sorry does not cut it anymore, I need a Device that is operational and after over 7 Business Days can have my personal life not disrupted by your error anymore.
If you cannot Unblacklist my Device, then Cell C is liable to replace it.
I await your Urgent Response.
MDV
MadrAA(C) De Villiers's updateReviewer Update
22 Jan 2026, 11:36All was done as suggested by agent telephonically, even tried a different sim card.
MDV
MadrAA(C) De Villiers's update22 Jan 2026, 11:36
Reviewer Update
All was done as suggested by agent telephonically, even tried a different sim card.
MDV
MadrAA(C) De Villiers's updateReviewer Update
22 Jan 2026, 11:38Another morning and Cell C is showing no interest to assist with a Device I can use that they supply till this Unauthorised Blacklisting mess is sorted out from their side.
It is not their worries as it is not their personal life's that are being negatively impacted.
It is not their worries as it is not their personal life's that are being negatively impacted.
MDV
MadrAA(C) De Villiers's update22 Jan 2026, 11:38
Reviewer Update
Another morning and Cell C is showing no interest to assist with a Device I can use that they supply till this Unauthorised Blacklisting mess is sorted out from their side.
It is not their worries as it is not their personal life's that are being negatively impacted.
It is not their worries as it is not their personal life's that are being negatively impacted.
MDV
MadrAA(C) De Villiers's updateReviewer Update
22 Jan 2026, 14:12This is no longer an acceptable answer.
Please contact me to supply me with a Device since Cell C ********ly and against the Consumer Protection Act has Blacklisted MY Device.
I demand Cell C supply me with a Device as they cannot fix their error since 15 January 2026 already.
I want no response, but that of a Device being delivered to me.
My personal life will not be affected due to Cell C anymore.
This is not optional as my Device was not authorised nor details provided to Cell C, it was *******ly optained!
Please contact me to supply me with a Device since Cell C ********ly and against the Consumer Protection Act has Blacklisted MY Device.
I demand Cell C supply me with a Device as they cannot fix their error since 15 January 2026 already.
I want no response, but that of a Device being delivered to me.
My personal life will not be affected due to Cell C anymore.
This is not optional as my Device was not authorised nor details provided to Cell C, it was *******ly optained!
MDV
MadrAA(C) De Villiers's update22 Jan 2026, 14:12
Reviewer Update
This is no longer an acceptable answer.
Please contact me to supply me with a Device since Cell C ********ly and against the Consumer Protection Act has Blacklisted MY Device.
I demand Cell C supply me with a Device as they cannot fix their error since 15 January 2026 already.
I want no response, but that of a Device being delivered to me.
My personal life will not be affected due to Cell C anymore.
This is not optional as my Device was not authorised nor details provided to Cell C, it was *******ly optained!
Please contact me to supply me with a Device since Cell C ********ly and against the Consumer Protection Act has Blacklisted MY Device.
I demand Cell C supply me with a Device as they cannot fix their error since 15 January 2026 already.
I want no response, but that of a Device being delivered to me.
My personal life will not be affected due to Cell C anymore.
This is not optional as my Device was not authorised nor details provided to Cell C, it was *******ly optained!
MDV
MadrAA(C) De Villiers's updateReviewer Update
22 Jan 2026, 15:42This issue is just being escalated to the back office, who supposedly resolved the issue. As per prior replies ETA was 24 hours.
My Device has been Blacklisted since 11 January 2026 and additional cost have been incurred by myself to have paperwork done, to rectify Cell C's error.
Furthermore my life was placed in danger due to having no way to contact anyone for assistance when I was stuck at night with a burst tyre.
Nor can I finalize any personal obligations, due to not being able to receive OTP's or calls, which is having a negative impact on me personally.
Escalating the issue is clearly not the answer to my problem, please confirm Loan Device or Replacement Device as by close of Business today, I need a working Device or I will need to approach the Ombudsman.
Cell C has been provided ample time to fix their mess without success.
MY device is not working due to Unauthorised obtaining of the Device information by your Agent, this is now a Cell C problem and I will not accept that it affecting my life anymore.
Your Agent can carry the financial loss of her Unauthorised Blacklisting, it is not my fault, why am I the one who's carrying numerous complications, including having my life endangered and not being able to connect with my Insurance for Roadside Assistance I am paying for?
Stop wasting my whole day and advise with regards to a Device from Cell C till you have fixed your mess.
My Device has been Blacklisted since 11 January 2026 and additional cost have been incurred by myself to have paperwork done, to rectify Cell C's error.
Furthermore my life was placed in danger due to having no way to contact anyone for assistance when I was stuck at night with a burst tyre.
Nor can I finalize any personal obligations, due to not being able to receive OTP's or calls, which is having a negative impact on me personally.
Escalating the issue is clearly not the answer to my problem, please confirm Loan Device or Replacement Device as by close of Business today, I need a working Device or I will need to approach the Ombudsman.
Cell C has been provided ample time to fix their mess without success.
MY device is not working due to Unauthorised obtaining of the Device information by your Agent, this is now a Cell C problem and I will not accept that it affecting my life anymore.
Your Agent can carry the financial loss of her Unauthorised Blacklisting, it is not my fault, why am I the one who's carrying numerous complications, including having my life endangered and not being able to connect with my Insurance for Roadside Assistance I am paying for?
Stop wasting my whole day and advise with regards to a Device from Cell C till you have fixed your mess.
MDV
MadrAA(C) De Villiers's update22 Jan 2026, 15:42
Reviewer Update
This issue is just being escalated to the back office, who supposedly resolved the issue. As per prior replies ETA was 24 hours.
My Device has been Blacklisted since 11 January 2026 and additional cost have been incurred by myself to have paperwork done, to rectify Cell C's error.
Furthermore my life was placed in danger due to having no way to contact anyone for assistance when I was stuck at night with a burst tyre.
Nor can I finalize any personal obligations, due to not being able to receive OTP's or calls, which is having a negative impact on me personally.
Escalating the issue is clearly not the answer to my problem, please confirm Loan Device or Replacement Device as by close of Business today, I need a working Device or I will need to approach the Ombudsman.
Cell C has been provided ample time to fix their mess without success.
MY device is not working due to Unauthorised obtaining of the Device information by your Agent, this is now a Cell C problem and I will not accept that it affecting my life anymore.
Your Agent can carry the financial loss of her Unauthorised Blacklisting, it is not my fault, why am I the one who's carrying numerous complications, including having my life endangered and not being able to connect with my Insurance for Roadside Assistance I am paying for?
Stop wasting my whole day and advise with regards to a Device from Cell C till you have fixed your mess.
My Device has been Blacklisted since 11 January 2026 and additional cost have been incurred by myself to have paperwork done, to rectify Cell C's error.
Furthermore my life was placed in danger due to having no way to contact anyone for assistance when I was stuck at night with a burst tyre.
Nor can I finalize any personal obligations, due to not being able to receive OTP's or calls, which is having a negative impact on me personally.
Escalating the issue is clearly not the answer to my problem, please confirm Loan Device or Replacement Device as by close of Business today, I need a working Device or I will need to approach the Ombudsman.
Cell C has been provided ample time to fix their mess without success.
MY device is not working due to Unauthorised obtaining of the Device information by your Agent, this is now a Cell C problem and I will not accept that it affecting my life anymore.
Your Agent can carry the financial loss of her Unauthorised Blacklisting, it is not my fault, why am I the one who's carrying numerous complications, including having my life endangered and not being able to connect with my Insurance for Roadside Assistance I am paying for?
Stop wasting my whole day and advise with regards to a Device from Cell C till you have fixed your mess.
MDV
MadrAA(C) De Villiers's updateReviewer Update
23 Jan 2026, 15:15So after below message received I did the only thing that was not tried yet and that was a Factory Reset
My Device is still not working, even with trying different sim cards.
Cell C is now liable to replace my device as it has been confirmed with Telephone Recording my Device details were obtained by ypur Agent without authorisation and due to that I cannot use my device.
Below message is a clear sign that my device is not working due to Cell C even after supposedly being Unblacklisted.
I await only feedback to arrange a replacement device, there is no more escalation feedback accepted.
.Cell C’s reply
22 Jan 2026 at 16:07
Dear MadrAA(C)
Please note that, based on the current status, the device is no longer listed as blacklisted on our systems.
We have been advised that the device has already been un-blacklisted, as confirmed under TUITC Reference Number: ***9. Kindly restart the device to allow the update to reflect.
Should the issue persist after rebooting, a factory reset may be required to restore full network functionality.
Regards,
Cell C | MN
My Device is still not working, even with trying different sim cards.
Cell C is now liable to replace my device as it has been confirmed with Telephone Recording my Device details were obtained by ypur Agent without authorisation and due to that I cannot use my device.
Below message is a clear sign that my device is not working due to Cell C even after supposedly being Unblacklisted.
I await only feedback to arrange a replacement device, there is no more escalation feedback accepted.
.Cell C’s reply
22 Jan 2026 at 16:07
Dear MadrAA(C)
Please note that, based on the current status, the device is no longer listed as blacklisted on our systems.
We have been advised that the device has already been un-blacklisted, as confirmed under TUITC Reference Number: ***9. Kindly restart the device to allow the update to reflect.
Should the issue persist after rebooting, a factory reset may be required to restore full network functionality.
Regards,
Cell C | MN
MDV
MadrAA(C) De Villiers's update23 Jan 2026, 15:15
Reviewer Update
So after below message received I did the only thing that was not tried yet and that was a Factory Reset
My Device is still not working, even with trying different sim cards.
Cell C is now liable to replace my device as it has been confirmed with Telephone Recording my Device details were obtained by ypur Agent without authorisation and due to that I cannot use my device.
Below message is a clear sign that my device is not working due to Cell C even after supposedly being Unblacklisted.
I await only feedback to arrange a replacement device, there is no more escalation feedback accepted.
.Cell C’s reply
22 Jan 2026 at 16:07
Dear MadrAA(C)
Please note that, based on the current status, the device is no longer listed as blacklisted on our systems.
We have been advised that the device has already been un-blacklisted, as confirmed under TUITC Reference Number: ***9. Kindly restart the device to allow the update to reflect.
Should the issue persist after rebooting, a factory reset may be required to restore full network functionality.
Regards,
Cell C | MN
My Device is still not working, even with trying different sim cards.
Cell C is now liable to replace my device as it has been confirmed with Telephone Recording my Device details were obtained by ypur Agent without authorisation and due to that I cannot use my device.
Below message is a clear sign that my device is not working due to Cell C even after supposedly being Unblacklisted.
I await only feedback to arrange a replacement device, there is no more escalation feedback accepted.
.Cell C’s reply
22 Jan 2026 at 16:07
Dear MadrAA(C)
Please note that, based on the current status, the device is no longer listed as blacklisted on our systems.
We have been advised that the device has already been un-blacklisted, as confirmed under TUITC Reference Number: ***9. Kindly restart the device to allow the update to reflect.
Should the issue persist after rebooting, a factory reset may be required to restore full network functionality.
Regards,
Cell C | MN
MDV
MadrAA(C) De Villiers's updateReviewer Update
23 Jan 2026, 15:17Due to Factory Reset as per your message I am completely without the use of my Apps even that was still working prior to Reset when connected to Wifi.
Replace device ASAP as you have made further complications for me.
Replace device ASAP as you have made further complications for me.
MDV
MadrAA(C) De Villiers's update23 Jan 2026, 15:17
Reviewer Update
Due to Factory Reset as per your message I am completely without the use of my Apps even that was still working prior to Reset when connected to Wifi.
Replace device ASAP as you have made further complications for me.
Replace device ASAP as you have made further complications for me.
MDV
MadrAA(C) De Villiers's updateReviewer Update
23 Jan 2026, 18:01I backed up my phone and restored.
HoweverbI am Not registered on the Network, and I tried more than 1 Sim to test it. So the fact that I am no longer Registered on a Network to make use of my Device , due to the obtaining of the Device information, on your agent's own accouaccount, leave the use of the device uncapable, even if apps could be restored on a Wifi connection.
That is the only time the device is accessible.
HoweverbI am Not registered on the Network, and I tried more than 1 Sim to test it. So the fact that I am no longer Registered on a Network to make use of my Device , due to the obtaining of the Device information, on your agent's own accouaccount, leave the use of the device uncapable, even if apps could be restored on a Wifi connection.
That is the only time the device is accessible.
MDV
MadrAA(C) De Villiers's update23 Jan 2026, 18:01
Reviewer Update
I backed up my phone and restored.
HoweverbI am Not registered on the Network, and I tried more than 1 Sim to test it. So the fact that I am no longer Registered on a Network to make use of my Device , due to the obtaining of the Device information, on your agent's own accouaccount, leave the use of the device uncapable, even if apps could be restored on a Wifi connection.
That is the only time the device is accessible.
HoweverbI am Not registered on the Network, and I tried more than 1 Sim to test it. So the fact that I am no longer Registered on a Network to make use of my Device , due to the obtaining of the Device information, on your agent's own accouaccount, leave the use of the device uncapable, even if apps could be restored on a Wifi connection.
That is the only time the device is accessible.
MDV
MadrAA(C) De Villiers's updateReviewer Update
24 Jan 2026, 08:28No I am not accepting a further delay, provide me with a Loan Device or New Replacement Device.
Your Agent messed up and I will not be the one to be affected anymore.
I am not on a network, but can receive calls on Whatsapp.
Phone me on Whatsapp and arrange above with me, this is not negotiable anymore.
Do not waste my time anymore with other responses as you have been doing whole week!
Respect me as the client, as no respect is shown with regards to numerous requests for a Loan Device.
Now I have had it, No MoRe!
I will take this further than just Hello Peter, ignore my request again.
Your Agent messed up and I will not be the one to be affected anymore.
I am not on a network, but can receive calls on Whatsapp.
Phone me on Whatsapp and arrange above with me, this is not negotiable anymore.
Do not waste my time anymore with other responses as you have been doing whole week!
Respect me as the client, as no respect is shown with regards to numerous requests for a Loan Device.
Now I have had it, No MoRe!
I will take this further than just Hello Peter, ignore my request again.
MDV
MadrAA(C) De Villiers's update24 Jan 2026, 08:28
Reviewer Update
No I am not accepting a further delay, provide me with a Loan Device or New Replacement Device.
Your Agent messed up and I will not be the one to be affected anymore.
I am not on a network, but can receive calls on Whatsapp.
Phone me on Whatsapp and arrange above with me, this is not negotiable anymore.
Do not waste my time anymore with other responses as you have been doing whole week!
Respect me as the client, as no respect is shown with regards to numerous requests for a Loan Device.
Now I have had it, No MoRe!
I will take this further than just Hello Peter, ignore my request again.
Your Agent messed up and I will not be the one to be affected anymore.
I am not on a network, but can receive calls on Whatsapp.
Phone me on Whatsapp and arrange above with me, this is not negotiable anymore.
Do not waste my time anymore with other responses as you have been doing whole week!
Respect me as the client, as no respect is shown with regards to numerous requests for a Loan Device.
Now I have had it, No MoRe!
I will take this further than just Hello Peter, ignore my request again.
MDV
MadrAA(C) De Villiers's updateReviewer Update
24 Jan 2026, 17:21Your reply below is not acceptable, as I cannot receive normal calls due to Cell C, so I expect you to make a way to contact me on WhatsApp as this is due to your *********** staff that I cannot communicate with anyone or sort my personal things out.
Why is this acceptable for me, but not for Cell C??!!
"Cell C’s reply24 Jan 2026 at 13:21Kindly note that the only channels available to communicate with you are via a direct call. Unfortunately, we are unable to contact you via WhatsApp.
Regards,
Cell C | LD"
Best make a plan, as come Monday I am going full blown all over every social media platform and to the Ombudsman.
I am not tolerating any excuses anymore, Cell C has as of tomorrow ****ed up my life and caused serious implications to my life regarding my mental health, anxiety, distress tolerance and financial position due to not having access to my device.
STOP WASTING MY TIME WITH EXCUSES, BEST NOT EVEN REPLY IF YOU WANT TO MESSAGE ME ANY FURTHER EXCUSES.
CELL C ****3 UP NOW I MUST SIT WITH FURTHER EXCUSES AND GO OUT OF MY WAY, NO WAY PATHETIC!!
MAKE A PLAN TO FIX YOUR FU3K UP!
I AM DONE WITH THIS BACK AND FORTH MESSAGES PROVIDING NO ASSISTANCE.
MONDAY MORNING I AM EXECUTING FURTHER STEPS.
WHATSAPP CALL OR DON'T WASTE MORE OF MY TIME, THIS SHOULD HAVE BEEN DEALT WITH ON MY 1ST REQUEST NOT IGNORED BY NOT COMING BACK TO ME WITH REGARDS TO MY REQUEST FOR THE USE OF AN OPERATIONAL DEVICE, JUST SHOWS AGAIN HOW PATHETIC CELL C'S CUSTOMER SERVICE IS, ESPECIALLY WITH A HUGE ******* MISTAKE MADE FROM THEIR SIDE, LIKE UNAUTHORISED OBTAINING OF DEVICE INFORMATION AND *******LY BLACKLISTING THE DEVICE.
Why is this acceptable for me, but not for Cell C??!!
"Cell C’s reply24 Jan 2026 at 13:21Kindly note that the only channels available to communicate with you are via a direct call. Unfortunately, we are unable to contact you via WhatsApp.
Regards,
Cell C | LD"
Best make a plan, as come Monday I am going full blown all over every social media platform and to the Ombudsman.
I am not tolerating any excuses anymore, Cell C has as of tomorrow ****ed up my life and caused serious implications to my life regarding my mental health, anxiety, distress tolerance and financial position due to not having access to my device.
STOP WASTING MY TIME WITH EXCUSES, BEST NOT EVEN REPLY IF YOU WANT TO MESSAGE ME ANY FURTHER EXCUSES.
CELL C ****3 UP NOW I MUST SIT WITH FURTHER EXCUSES AND GO OUT OF MY WAY, NO WAY PATHETIC!!
MAKE A PLAN TO FIX YOUR FU3K UP!
I AM DONE WITH THIS BACK AND FORTH MESSAGES PROVIDING NO ASSISTANCE.
MONDAY MORNING I AM EXECUTING FURTHER STEPS.
WHATSAPP CALL OR DON'T WASTE MORE OF MY TIME, THIS SHOULD HAVE BEEN DEALT WITH ON MY 1ST REQUEST NOT IGNORED BY NOT COMING BACK TO ME WITH REGARDS TO MY REQUEST FOR THE USE OF AN OPERATIONAL DEVICE, JUST SHOWS AGAIN HOW PATHETIC CELL C'S CUSTOMER SERVICE IS, ESPECIALLY WITH A HUGE ******* MISTAKE MADE FROM THEIR SIDE, LIKE UNAUTHORISED OBTAINING OF DEVICE INFORMATION AND *******LY BLACKLISTING THE DEVICE.
MDV
MadrAA(C) De Villiers's update24 Jan 2026, 17:21
Reviewer Update
Your reply below is not acceptable, as I cannot receive normal calls due to Cell C, so I expect you to make a way to contact me on WhatsApp as this is due to your *********** staff that I cannot communicate with anyone or sort my personal things out.
Why is this acceptable for me, but not for Cell C??!!
"Cell C’s reply24 Jan 2026 at 13:21Kindly note that the only channels available to communicate with you are via a direct call. Unfortunately, we are unable to contact you via WhatsApp.
Regards,
Cell C | LD"
Best make a plan, as come Monday I am going full blown all over every social media platform and to the Ombudsman.
I am not tolerating any excuses anymore, Cell C has as of tomorrow ****ed up my life and caused serious implications to my life regarding my mental health, anxiety, distress tolerance and financial position due to not having access to my device.
STOP WASTING MY TIME WITH EXCUSES, BEST NOT EVEN REPLY IF YOU WANT TO MESSAGE ME ANY FURTHER EXCUSES.
CELL C ****3 UP NOW I MUST SIT WITH FURTHER EXCUSES AND GO OUT OF MY WAY, NO WAY PATHETIC!!
MAKE A PLAN TO FIX YOUR FU3K UP!
I AM DONE WITH THIS BACK AND FORTH MESSAGES PROVIDING NO ASSISTANCE.
MONDAY MORNING I AM EXECUTING FURTHER STEPS.
WHATSAPP CALL OR DON'T WASTE MORE OF MY TIME, THIS SHOULD HAVE BEEN DEALT WITH ON MY 1ST REQUEST NOT IGNORED BY NOT COMING BACK TO ME WITH REGARDS TO MY REQUEST FOR THE USE OF AN OPERATIONAL DEVICE, JUST SHOWS AGAIN HOW PATHETIC CELL C'S CUSTOMER SERVICE IS, ESPECIALLY WITH A HUGE ******* MISTAKE MADE FROM THEIR SIDE, LIKE UNAUTHORISED OBTAINING OF DEVICE INFORMATION AND *******LY BLACKLISTING THE DEVICE.
Why is this acceptable for me, but not for Cell C??!!
"Cell C’s reply24 Jan 2026 at 13:21Kindly note that the only channels available to communicate with you are via a direct call. Unfortunately, we are unable to contact you via WhatsApp.
Regards,
Cell C | LD"
Best make a plan, as come Monday I am going full blown all over every social media platform and to the Ombudsman.
I am not tolerating any excuses anymore, Cell C has as of tomorrow ****ed up my life and caused serious implications to my life regarding my mental health, anxiety, distress tolerance and financial position due to not having access to my device.
STOP WASTING MY TIME WITH EXCUSES, BEST NOT EVEN REPLY IF YOU WANT TO MESSAGE ME ANY FURTHER EXCUSES.
CELL C ****3 UP NOW I MUST SIT WITH FURTHER EXCUSES AND GO OUT OF MY WAY, NO WAY PATHETIC!!
MAKE A PLAN TO FIX YOUR FU3K UP!
I AM DONE WITH THIS BACK AND FORTH MESSAGES PROVIDING NO ASSISTANCE.
MONDAY MORNING I AM EXECUTING FURTHER STEPS.
WHATSAPP CALL OR DON'T WASTE MORE OF MY TIME, THIS SHOULD HAVE BEEN DEALT WITH ON MY 1ST REQUEST NOT IGNORED BY NOT COMING BACK TO ME WITH REGARDS TO MY REQUEST FOR THE USE OF AN OPERATIONAL DEVICE, JUST SHOWS AGAIN HOW PATHETIC CELL C'S CUSTOMER SERVICE IS, ESPECIALLY WITH A HUGE ******* MISTAKE MADE FROM THEIR SIDE, LIKE UNAUTHORISED OBTAINING OF DEVICE INFORMATION AND *******LY BLACKLISTING THE DEVICE.
MDV
MadrAA(C) De Villiers's updateReviewer Update
26 Jan 2026, 15:01You sincerely apologize but still no arrangements have been made for another device, even though the 021 alternative number has been provided to contact me from Monday to Friday between 8am to 3:45pm.
So how serious is Cell C to sort out this problem that is disrupting my life due to their error?!
Clearly your replies carry no weight.
So how serious is Cell C to sort out this problem that is disrupting my life due to their error?!
Clearly your replies carry no weight.
MDV
MadrAA(C) De Villiers's update26 Jan 2026, 15:01
Reviewer Update
You sincerely apologize but still no arrangements have been made for another device, even though the 021 alternative number has been provided to contact me from Monday to Friday between 8am to 3:45pm.
So how serious is Cell C to sort out this problem that is disrupting my life due to their error?!
Clearly your replies carry no weight.
So how serious is Cell C to sort out this problem that is disrupting my life due to their error?!
Clearly your replies carry no weight.
MDV
MadrAA(C) De Villiers's updateReviewer Update
26 Jan 2026, 15:21CELL C REFUSES TO PROVIDE A LOAN DEVICE, EVEN AFTER RECEIVING A CALL TO INFORM ME MY DEVICE IS NOT UNBLACKLISTED AS PER BELOW MESSAGE RECEIVED 23 JANUARY 2026, AND TELEPHONICALLY ADVISED THE DEVICE IS UNBLACKLISTED ON 20 JANUARY 2026.
"
Cell C’s reply23 Jan 2026 at 18:38Thank you for your detailed feedback.
We acknowledge the challenges you are currently experiencing with network registration, despite the device reflecting as un‑blacklisted on our system under TUITC Reference Number: ***9.
Our team will be in contact with you to assist further and provide feedback once the investigation has been completed.
We appreciate your patience while this matter is being looked into.
Regards,
Cell C | TM"
IT HAS BECOME CLEAR TO ME CELL C DOES NOT KNOW WHAT THEY ARE DOING AND WILL NOT ASSIST THEIR CLIENTS WHEN THEY MADE A HUGE MISTAKE WHICH IS ENDANGERING AND DISRUPTING CLIENTS PERSONAL LIVES IN A HUGE NEGATIVE MANNER.
UNACCEPTABLE - I WOULD NOT RECOMMEND ANYONE TO CHANGE OVER TO CELL C.
AFTER BEING A CLIENT OVER 20 YEARS, I CANNOT STAY WITH AN *********** NETWORK PROVIDER WHO TREATS CLIENTS WHICH SUCH DISRESPECT, ESPECIALLY AFTER THEIR AGENT *******LY OBTAINED MY DEVICE DETAILS AND WITHOUT AUTHORISATION BLACKLISTED MY DEVICE.
"
Cell C’s reply23 Jan 2026 at 18:38Thank you for your detailed feedback.
We acknowledge the challenges you are currently experiencing with network registration, despite the device reflecting as un‑blacklisted on our system under TUITC Reference Number: ***9.
Our team will be in contact with you to assist further and provide feedback once the investigation has been completed.
We appreciate your patience while this matter is being looked into.
Regards,
Cell C | TM"
IT HAS BECOME CLEAR TO ME CELL C DOES NOT KNOW WHAT THEY ARE DOING AND WILL NOT ASSIST THEIR CLIENTS WHEN THEY MADE A HUGE MISTAKE WHICH IS ENDANGERING AND DISRUPTING CLIENTS PERSONAL LIVES IN A HUGE NEGATIVE MANNER.
UNACCEPTABLE - I WOULD NOT RECOMMEND ANYONE TO CHANGE OVER TO CELL C.
AFTER BEING A CLIENT OVER 20 YEARS, I CANNOT STAY WITH AN *********** NETWORK PROVIDER WHO TREATS CLIENTS WHICH SUCH DISRESPECT, ESPECIALLY AFTER THEIR AGENT *******LY OBTAINED MY DEVICE DETAILS AND WITHOUT AUTHORISATION BLACKLISTED MY DEVICE.
MDV
MadrAA(C) De Villiers's update26 Jan 2026, 15:21
Reviewer Update
CELL C REFUSES TO PROVIDE A LOAN DEVICE, EVEN AFTER RECEIVING A CALL TO INFORM ME MY DEVICE IS NOT UNBLACKLISTED AS PER BELOW MESSAGE RECEIVED 23 JANUARY 2026, AND TELEPHONICALLY ADVISED THE DEVICE IS UNBLACKLISTED ON 20 JANUARY 2026.
"
Cell C’s reply23 Jan 2026 at 18:38Thank you for your detailed feedback.
We acknowledge the challenges you are currently experiencing with network registration, despite the device reflecting as un‑blacklisted on our system under TUITC Reference Number: ***9.
Our team will be in contact with you to assist further and provide feedback once the investigation has been completed.
We appreciate your patience while this matter is being looked into.
Regards,
Cell C | TM"
IT HAS BECOME CLEAR TO ME CELL C DOES NOT KNOW WHAT THEY ARE DOING AND WILL NOT ASSIST THEIR CLIENTS WHEN THEY MADE A HUGE MISTAKE WHICH IS ENDANGERING AND DISRUPTING CLIENTS PERSONAL LIVES IN A HUGE NEGATIVE MANNER.
UNACCEPTABLE - I WOULD NOT RECOMMEND ANYONE TO CHANGE OVER TO CELL C.
AFTER BEING A CLIENT OVER 20 YEARS, I CANNOT STAY WITH AN *********** NETWORK PROVIDER WHO TREATS CLIENTS WHICH SUCH DISRESPECT, ESPECIALLY AFTER THEIR AGENT *******LY OBTAINED MY DEVICE DETAILS AND WITHOUT AUTHORISATION BLACKLISTED MY DEVICE.
"
Cell C’s reply23 Jan 2026 at 18:38Thank you for your detailed feedback.
We acknowledge the challenges you are currently experiencing with network registration, despite the device reflecting as un‑blacklisted on our system under TUITC Reference Number: ***9.
Our team will be in contact with you to assist further and provide feedback once the investigation has been completed.
We appreciate your patience while this matter is being looked into.
Regards,
Cell C | TM"
IT HAS BECOME CLEAR TO ME CELL C DOES NOT KNOW WHAT THEY ARE DOING AND WILL NOT ASSIST THEIR CLIENTS WHEN THEY MADE A HUGE MISTAKE WHICH IS ENDANGERING AND DISRUPTING CLIENTS PERSONAL LIVES IN A HUGE NEGATIVE MANNER.
UNACCEPTABLE - I WOULD NOT RECOMMEND ANYONE TO CHANGE OVER TO CELL C.
AFTER BEING A CLIENT OVER 20 YEARS, I CANNOT STAY WITH AN *********** NETWORK PROVIDER WHO TREATS CLIENTS WHICH SUCH DISRESPECT, ESPECIALLY AFTER THEIR AGENT *******LY OBTAINED MY DEVICE DETAILS AND WITHOUT AUTHORISATION BLACKLISTED MY DEVICE.
MDV
MadrAA(C) De Villiers's updateReviewer Update
26 Jan 2026, 17:17Useless reply over and over again, but not accommodating the Client for Your mess.
Pathetic!
Clearly Cell C has no systems in place, they request a Police Affidavit and Unblacklisting form, which cost time, money and inconvenience to the Client due to their mess, then they keep requesting all the info you had to complete in both documents regarding the device numerously.
Really confirms the lack of skills and systems Cell C has, but they aim to provide a service.
Not possible.
As promised, I am also escalating this further.
Pathetic!
Clearly Cell C has no systems in place, they request a Police Affidavit and Unblacklisting form, which cost time, money and inconvenience to the Client due to their mess, then they keep requesting all the info you had to complete in both documents regarding the device numerously.
Really confirms the lack of skills and systems Cell C has, but they aim to provide a service.
Not possible.
As promised, I am also escalating this further.
MDV
MadrAA(C) De Villiers's update26 Jan 2026, 17:17
Reviewer Update
Useless reply over and over again, but not accommodating the Client for Your mess.
Pathetic!
Clearly Cell C has no systems in place, they request a Police Affidavit and Unblacklisting form, which cost time, money and inconvenience to the Client due to their mess, then they keep requesting all the info you had to complete in both documents regarding the device numerously.
Really confirms the lack of skills and systems Cell C has, but they aim to provide a service.
Not possible.
As promised, I am also escalating this further.
Pathetic!
Clearly Cell C has no systems in place, they request a Police Affidavit and Unblacklisting form, which cost time, money and inconvenience to the Client due to their mess, then they keep requesting all the info you had to complete in both documents regarding the device numerously.
Really confirms the lack of skills and systems Cell C has, but they aim to provide a service.
Not possible.
As promised, I am also escalating this further.
MDV
MadrAA(C) De Villiers's updateReviewer Update
27 Jan 2026, 14:49Another wasted call from Cell C advising my Device is Unblacklisted and working, same as exactly a week ago, 7 January 2026.
Phone restart done and nothing!
Stop phoning or escalating, I will just claim the phone your agent messed up as we are nearing a month and Cell C is useless and causing my mental health deteriorate as they placing me in a situation which has numerous negative impact on my personal life.
Sorry doesn't fix the impact that I am having to deal with, so your apologies are worthless, you won't even help with a loan device due to your mess.
Your agent somehow see's a blacklist request again for the already unauthorized blacklisted device.
Clearly the proof is there that your staff are not qualified to do the work they employed for and Cell C needs systems put in place.
NOT RECOMMENDED TO HAVE CELL C AS A NETWORK PROVIDER!
Phone restart done and nothing!
Stop phoning or escalating, I will just claim the phone your agent messed up as we are nearing a month and Cell C is useless and causing my mental health deteriorate as they placing me in a situation which has numerous negative impact on my personal life.
Sorry doesn't fix the impact that I am having to deal with, so your apologies are worthless, you won't even help with a loan device due to your mess.
Your agent somehow see's a blacklist request again for the already unauthorized blacklisted device.
Clearly the proof is there that your staff are not qualified to do the work they employed for and Cell C needs systems put in place.
NOT RECOMMENDED TO HAVE CELL C AS A NETWORK PROVIDER!
MDV
MadrAA(C) De Villiers's update27 Jan 2026, 14:49
Reviewer Update
Another wasted call from Cell C advising my Device is Unblacklisted and working, same as exactly a week ago, 7 January 2026.
Phone restart done and nothing!
Stop phoning or escalating, I will just claim the phone your agent messed up as we are nearing a month and Cell C is useless and causing my mental health deteriorate as they placing me in a situation which has numerous negative impact on my personal life.
Sorry doesn't fix the impact that I am having to deal with, so your apologies are worthless, you won't even help with a loan device due to your mess.
Your agent somehow see's a blacklist request again for the already unauthorized blacklisted device.
Clearly the proof is there that your staff are not qualified to do the work they employed for and Cell C needs systems put in place.
NOT RECOMMENDED TO HAVE CELL C AS A NETWORK PROVIDER!
Phone restart done and nothing!
Stop phoning or escalating, I will just claim the phone your agent messed up as we are nearing a month and Cell C is useless and causing my mental health deteriorate as they placing me in a situation which has numerous negative impact on my personal life.
Sorry doesn't fix the impact that I am having to deal with, so your apologies are worthless, you won't even help with a loan device due to your mess.
Your agent somehow see's a blacklist request again for the already unauthorized blacklisted device.
Clearly the proof is there that your staff are not qualified to do the work they employed for and Cell C needs systems put in place.
NOT RECOMMENDED TO HAVE CELL C AS A NETWORK PROVIDER!
MDV
MadrAA(C) De Villiers's updateReviewer Update
27 Jan 2026, 15:47A formal complaint has been submitted to ICASA.
MDV
MadrAA(C) De Villiers's update27 Jan 2026, 15:47
Reviewer Update
A formal complaint has been submitted to ICASA.
MDV
MadrAA(C) De Villiers's updateReviewer Update
27 Jan 2026, 17:33Yes, please keep trying to contact me on my cellphone number on an Unauthorized Blacklisted Device, very intelligent.
Also showing the public with what they are dealing with when they become Cell C customers.
ICASA will deal further with this issue that Cell C has caused and cannot fix, but are liable for.
Do not contact me again, as per above this matter has been handed over to ICASA.
Also showing the public with what they are dealing with when they become Cell C customers.
ICASA will deal further with this issue that Cell C has caused and cannot fix, but are liable for.
Do not contact me again, as per above this matter has been handed over to ICASA.
MDV
MadrAA(C) De Villiers's update27 Jan 2026, 17:33
Reviewer Update
Yes, please keep trying to contact me on my cellphone number on an Unauthorized Blacklisted Device, very intelligent.
Also showing the public with what they are dealing with when they become Cell C customers.
ICASA will deal further with this issue that Cell C has caused and cannot fix, but are liable for.
Do not contact me again, as per above this matter has been handed over to ICASA.
Also showing the public with what they are dealing with when they become Cell C customers.
ICASA will deal further with this issue that Cell C has caused and cannot fix, but are liable for.
Do not contact me again, as per above this matter has been handed over to ICASA.
MDV
MadrAA(C) De Villiers's updateReviewer Update
11 Feb 2026, 17:50This is the 3rd time this Unauthorized Device has supposedly been Unblacklisted.
As advised to your agent, for the 3rd time this Device is not Unblacklisted.
As advised to your agent, for the 3rd time this Device is not Unblacklisted.
MDV
MadrAA(C) De Villiers's update11 Feb 2026, 17:50
Reviewer Update
This is the 3rd time this Unauthorized Device has supposedly been Unblacklisted.
As advised to your agent, for the 3rd time this Device is not Unblacklisted.
As advised to your agent, for the 3rd time this Device is not Unblacklisted.
MDV
MadrAA(C) De Villiers's updateReviewer Update
28 Jun 2026, 04:21This matter is being dealt with by ICASA now, please refrain from further communication here.
MDV
MadrAA(C) De Villiers's update28 Jun 2026, 04:21
Reviewer Update
This matter is being dealt with by ICASA now, please refrain from further communication here.