1 reviews | Active since Mar 2009
Unauthorised billing of MYTAXI
<p>I have called in to the Call Centre in Jan or Feb I cant even remember, as I checked my statements after a logn time and realised that I was being billed for MYTAXI of which I used once last year April as a ONCE OFF and I have been billed since May 2016 and I only picked it up when I had a proper look at my statement. The consultant I spoke to told me that it was cancelled and gave me another number to call for MY TAXI so i could request a refund. I spoke to the lady and she advise dthat she would send an email to Cell C as they had to refund me. Low and behold we are now in April and I am still being billed!!!!!! Cell C had better set this straight and refund me and stop the unauthorised billing or I will take it to the ombudsman. I want this resolved by Thursday 06/04/2017</p>
Hi Karen
One of our consultants will liaise with MyTaxi and provide you with feedback. Do expect communication.
Regards
Cell C | PN
Hi Karen
One of our consultants will liaise with MyTaxi and provide you with feedback. Do expect communication.
Regards
Cell C | PN
Neve in my life had I been insulted like I was when the consultant called me earlier!!! For one he made me feel like I was such a **** because he kept saying that my story did no match that of the people from the MYTAXI division. The more I tried to tell him what I did and what I picked up on my account when he seemed to be deaf to what I was saying and insisted that it was not what he was told. So why the F**** did he even call me if he wasnt interested in solving my complaint. I never subscribed to MYTAXI in August2016 despite what he was told. I didnt need to use the service and I wasnt even interested BUT apparently I am a **** so why shoudl anyone bother!!. I dont give a **** what is said I want all the MYTAXI charges refunded immediately!! I am being charged for a service that i would have most definitely utilised had I knowingly activated it but I did not. Cell C is a great company in my eyes but its certaqin employees that dont think a client is king is what will eventually damage this brand!!
Resolve and refund me immediatley!!
Neve in my life had I been insulted like I was when the consultant called me earlier!!! For one he made me feel like I was such a **** because he kept saying that my story did no match that of the people from the MYTAXI division. The more I tried to tell him what I did and what I picked up on my account when he seemed to be deaf to what I was saying and insisted that it was not what he was told. So why the F**** did he even call me if he wasnt interested in solving my complaint. I never subscribed to MYTAXI in August2016 despite what he was told. I didnt need to use the service and I wasnt even interested BUT apparently I am a **** so why shoudl anyone bother!!. I dont give a **** what is said I want all the MYTAXI charges refunded immediately!! I am being charged for a service that i would have most definitely utilised had I knowingly activated it but I did not. Cell C is a great company in my eyes but its certaqin employees that dont think a client is king is what will eventually damage this brand!!
Resolve and refund me immediatley!!
And my query has yet to be resolved. After my last review no one has called back.
And my query has yet to be resolved. After my last review no one has called back.