Unauthorised Billing & Appalling Service – Possible *****

I am writing to formally express my extreme frustration with Cell C regarding an unauthorised charge on my account for a “GetMore” service. I have never signed up for this service, yet I have been billed an additional amount on my invoice.

At the instruction of Cell C, I contacted GetMore directly to resolve the issue. I was told the matter would be resolved within 15 days. It has now been 18 days, and there has been no resolution, no follow-up, and no communication from either Cell C or GetMore.

Despite calling multiple times, I am constantly passed from one agent to another, with no accountability or explanation. This is unacceptable and raises serious concerns about *****ulent billing practices.

I demand that:

1. The unauthorised charge be immediately reversed.

2. I receive written confirmation of the reversal and assurance that this will not recur.

3. Cell C and GetMore take accountability for the inexcusable delays and lack of communication.

This experience has caused me significant frustration and undermines any trust I might have in your services. If this is not resolved immediately, I will escalate the matter to the National Consumer Commission and pursue further public exposure.

Cell C and GetMore must take responsibility and correct this issue without further delay.