1 reviews | Active since Sept 2015
Unauthorised billing and failure to resolve by Getmore
i currently have a Cell C contract and all of a sudden i noticed on my Cell C statement that i was being billed R60 a month from Getmore. Upon contacting Getmore to dispute the recurring R60 monthly charge fr reflected on my Cell C account. I have never consented to any subscription or service agreement with Getmore, and disputed multiple follow-ups over the past two months. I have yet to receive a clear explanation or resolution. Their continued delay in providing feedback (while billing persist) is unacceptable and constitutes fruitless expenditure. The indicated they will investigate and get back to me.Two months have passed and after numerous phone calls i get the same feedback that they will get back to me. SHould this matter remain unresolved in the next month, i will be lodging a formal complaint with the Consumer Protector and consider further action thorough regulatory channels.
