FN
Fumani N

1 reviews | Active since Oct 2014

16 Dec 2015, 19:59

unathorised billing from Get More

Dear Cell C<br> <br> Ref: Get More'<br> <br> On the 24 October 2015, I received a call from an agent who mentioned that Cell C would like to offer me a Get More product at a monthly subscription of around R50. I then agreed - but called their Call Centre on 26 October to cancel and was promised that it will be cancelled and that all monies to be debited end of November 2015 will be credited back into my cell C account. The amount debited at the end end of November inluded joining fee.<br> <br> HOWEVER, to my shock, Get it have billed me again for another amount of R51.75 which will be deducted end of December 2015. I am horrified at this behavior because i was given assurances that the Novermber 2015 debit will be the final one and that a credit will reflect in the next invoice. But instead, another debit is scheduled to run in December. I am saying this is ***** from Get it. It is a deliberate attempt to milk unsuspecting clients.<br> <br> CELL C must trace and address this issue because Get it is <br> their associate.<br> <br> It is the behabiour like this that will ultimately result in non renewal of my contract with cell c when it ends.<br> <br> Regards<br> F<br> <br>

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Replies (1)
Cell C
Cell C's reply17 Dec 2015, 08:29
Official
Hello aki12345,

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN