KM
Kaveshni M

1 reviews | Active since Jul 2016

29 Aug 2016, 07:30

Unassisted

<p>For months I have been struggling with sending out sms's from my phone. Ihave a contract with Cell C for sms, free minutes and data but the sms's never seem to allow me to send out. I am sitting with over 1000 sms messages but cannot use them at all. I have indeed contacted the call centre and have been given numerous codes which the consultants claim can re-activate my sms system but to no avail. I am frustrated at paying for a contract which I cannot utilise. Added to this the data that I put in seems to finish in a flash and I have heard complaints from many of my friends and family. If this matter is not rectified I will be porting my number, frankly I am shocked at the poor service.</p>

0
Replies (2)
Cell C
Cell C's reply29 Aug 2016, 08:04
Official

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply30 Aug 2016, 15:42
Official

As per feedback, please provide the number that has been requested by Skhumbuzo for further assistance.

He has been trying to get hold of you without success.

Regards

Cell C | PN

Best regards,